Techops Solutions Apprentice

About the role

Marketing Tech Support & Campaign Assistant 🚀

Ready to dive into the exciting world of marketing tech? We're looking for an enthusiastic individual to join our team and help our clients smash their marketing goals! 🎯

What you'll do:

• Be a Customer Champion: Answer questions via email, phone, and live chat, guiding clients on how Force24 and SoAmpli can boost their marketing, engagement, and overall business success. Think of yourself as their marketing guru! ✨
• Campaign Creator & Deliverer: Get hands-on with building and launching customer campaigns. You'll learn all about setting up campaigns, checking audiences, understanding journey logic, and making sure everything is perfect before launch. 🚀
• Social Media Whiz: Explore how SoAmpli powers social media! Help with content prep, channel awareness, monitoring campaigns, and researching engagement. Understand how social fits into the bigger marketing picture. 📱
• Tech Troubleshooter: Help investigate simple platform issues, gather info, and escalate when needed. You'll also assist with setting up and testing our solutions. 🛠️
• Learn the Business: Understand the entire customer journey, from initial interest to long-term success. See how marketing helps at every stage and how different teams work together to keep clients happy. 🤝

What you'll gain:

• Confidence in professional communication.
• Deep understanding of campaign planning, build, and review.
• Insight into what makes social media tick.
• Practical experience with marketing technology.
• Knowledge of the full customer lifecycle and business operations.

If you're a quick learner, love problem-solving, and are excited about marketing technology, this is the role for you! Come help us empower businesses with awesome marketing tools. Let's grow together! 🌱

Key responsibilities

• Respond to customer questions through email, phone and live chat
• Support the build and delivery of customer campaigns, including set-up and quality assurance
• Assist with social-related activity such as content preparation and engagement research
• Support the investigation of straightforward product or user issues
• Develop an understanding of the full customer lifecycle and inter-departmental operations

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))