It Support Apprentice

About the role

IT Support Specialist 🚀

Ready to dive into the tech world and be a real-life hero for our users? We're on the lookout for a sharp and enthusiastic IT Support Specialist to join our dynamic team! If you're a natural problem-solver with a knack for explaining tech stuff clearly, this is your chance to shine. ✨

What you'll be doing:

• Become the go-to person for all things tech, helping out both our awesome team and external clients through chat, email, and calls. 💻💬
• Chat with everyone from beginners to tech wizards, guiding them step-by-step to fix issues or set up new gear. We'll keep you in the loop on progress and make sure everyone's expectations are met. 🤝
• Become a tech detective! You'll be diagnosing and fixing ICT problems using cool tools and methods. 🕵️‍♀️
• Get hands-on with setting up and configuring all sorts of software and hardware – think mobile apps, printers, projectors, scanners, and even cameras. 📱🖨️
• Help us roll out new upgrades and exciting systems or applications. 🎉
• Keep our digital world safe by following all the security policies for every ICT task. 🔒
• Tackle ICT issues with the right tools and processes to get things sorted. ✅
• Document and escalate tasks like a pro, ensuring we have a clear trail and every issue is followed through. 📝
• Embrace continuous learning! Stay ahead of the tech curve, boost your skills, and take charge of your own professional growth. 🌱💡

If you're ready to level up your IT career and make a real impact, hit that apply button! 🌟

Key responsibilities

• Provide technical support to customers
• Diagnose ICT problems using troubleshooting methodologies
• Install and configure relevant software and hardware
• Support the roll-out of upgrades or new systems
• Document or escalate ICT tasks

Entry requirements

GCSE in: (English (grade 4 - C), Maths (grade 4 - C))