Business Administrator Apprentice

About the role

Apprentice Administrator 🚀 | Croftland's Care Home 🏡

Are you ready to kickstart your career with a bang? 🎉 Croftland's Care Home, a proud part of the Croft Care Group, is on the lookout for a motivated and super-organized Apprentice Administrator to join our awesome team! If you're a go-getter with killer communication and admin skills, and a personality that shines, this is the role for you. ✨

We need someone who can handle a busy environment like a pro, juggling a million things at once without breaking a sweat. 💪 This apprenticeship is all about giving you a solid foundation in admin, supporting our fantastic Care Manager and team across every aspect of the business. As you grow with us, you'll take on more responsibility and get to learn the ropes of the care industry. 🧠

What You'll Be Doing (with training, of course!):

• Admin Rockstar for Care Workers:
• Dropping off and collecting daily/weekly schedules. 🗓️
• Handling all the important paperwork for our amazing Care Workers. 📝
• Being the bridge between Care Workers and the people we support. 🤝
• Keeping track of holiday and sickness for the team. 🤒
• Answering calls and sorting out queries like a boss. 📞

• Superstar for Service Users:
• Setting up, updating, and closing user files with precision. 📂
• Connecting with Social Services and other key players involved in care plans. 🌐

• General Office Guru:
• Mastering all incoming calls and enquiries. ☎️
• Providing information to clients and service users when needed. 📊
• Offering full admin support and handling questions for the Care Manager and Team. 🌟
• Keeping an eye on stationery, supplies, and petty cash. 💰
• All your essential typing, filing, and photocopying needs covered. 📠
• Creating our super cool monthly newsletter! 📰
• Following company policies and procedures like a champ. ✅
• Attending all training sessions to boost your skills. 🎓
• Respecting the privacy and sensitivity of our work. 🤫
• Building positive relationships with all your colleagues. 🤗

This isn't the whole story – we're a dynamic team, and you'll be expected to jump in and help with whatever comes our way to achieve our company goals! 🎯

Key responsibilities

• Provide comprehensive administrative support to the Care Manager and team.
• Manage and update service user records and files.
• Handle incoming telephone calls and queries, and liaise with relevant parties.
• Distribute daily/weekly rotas and monitor Care Worker holiday and sickness.
• Undertake general administrative tasks including typing, filing, and monitoring supplies.