Business Support Apprentice

About the role

Customer Service Champion Wanted! 🚀

Ready to level up your career? We're on the hunt for a motivated individual to join our awesome Customer Service team at Pilkington Bradford. This is your chance to be the go-to person for our customers, making sure their experience is top-notch from start to finish. 🌟

What you'll be doing:

• Be the friendly voice and helpful hand answering customer questions via phone and email. 📞📧
• Send out those crucial order confirmations and proof of delivery docs. 📦
• Help us smash our customer service goals – we want happy customers! 😊
• Be a pro at processing orders, making sure everything is spot-on and that your communication is always on point. ✨
• Team up with your Customer Service Leader to sort out any customer issues or complaints, keeping everything super professional. 🤝
• Collaborate with our Sales and Operations wizards to hit those profit, price, and volume targets for the Merchanting Sector. 📈
• Help us predict future demand by contributing to volume and price forecasts. 🔮
• Keep accurate records of your awesome work. 📝
• You'll be able to tackle tasks solo or as part of our collaborative crew. 🧑‍💻👩‍💻
• Keep your Time & Attendance info up-to-date for payroll. ⏰
• Manage holiday records for your colleagues. 🗓️
• Process purchase orders like a boss, making sure they're approved correctly. ✅
• Help us get those month-end reports done on time, including petty cash and staff cash sales. 💰

If you're a natural problem-solver with a passion for helping people and you're ready for a challenge, we want to hear from you! 🙌

Key responsibilities

• Provide a welcome and timely response to customer queries via telephone and email.
• Provide order confirmations, proof of delivery documentation and other post-order communication as requested.
• Contribute to the receipt, processing and delivery of all orders.
• Work with the Customer Service Team Leader to receive, process and resolve all customer claims and complaints.
• Maintain work records as per Company requirements.

Entry requirements

GCSE in: (English (grade 4 or C or above), Maths (grade 4 or C or above))