Customer Service Assistant Apprentice

About the role

Customer Service Level 2 Apprentice 🚀

Ready to kickstart your career and become a customer service guru? We're on the hunt for motivated individuals to join our team as Customer Service Level 2 Apprentices! If you're passionate about making people happy and keen to learn, this is your chance to shine. ✨

What you'll be doing:

• Becoming a customer service champion, delivering top-notch support and keeping our operations running like a dream. 🌟
• Connecting with potential and existing clients, building awesome relationships. 📞
• Keeping our essential database on point – accuracy is key! 💻
• Leveraging the latest tech and resources to totally nail client needs. 💡
• Becoming a whiz on our services, ready to chat with anyone interested. 🗣️
• Diving into international markets to amp up our daily briefs and client conversations. 🌍
• Grasping the ins and outs of relevant regulations and legislation. 📜
• Serving up stellar customer service across all our communication channels. 💬
• Mastering the full Microsoft suite for all your daily tasks. 📊
• Offering expert advice, guidance, and support while skillfully managing client expectations. 👍
• Understanding the entire customer journey, from start to finish. 🛤️
• Teaming up with other departments to ensure everything is handled with precision and speed. 🤝
• Researching customer behaviors, including what makes them loyal, their emotions, and cultural influences. 🤔

Your apprenticeship will be a whirlwind of learning and doing, packed with opportunities to hone your customer service skills and make a real impact on our success. Let's grow together! 🌱

Key responsibilities

• Call potential and existing clients
• Keep up to date with an essential database
• Use appropriate resources and technology to meet client needs
• Provide clients with advice, guidance and support whilst managing their expectations
• Day-to-day use of the full Microsoft package