Financial Customer Service Apprentice
Opos · Scotland · G82 1JR
About the role
🚀 Kickstart Your Career in Finance with Opos Limited! 🚀
Dreaming of a career in the exciting world of Financial Services? 🤔 Opos Limited is looking for enthusiastic school leavers and young individuals ready to dive in and build a rewarding future! We're offering a fantastic opportunity to gain hands-on experience and work towards a recognized qualification. ✨
About Us:
Established in 2008, Opos Limited is a Dumbarton-based debt collection agency that prides itself on "Our People, Our Systems" – a philosophy that guides everything we do for our clients across the UK. 🇬🇧 We're all about building strong relationships and finding fair solutions.
What You'll Be Doing:
This is your chance to make a real impact! You'll connect with customers via phone and written communication, helping them get a clear understanding of their accounts and working together to find affordable repayment plans. 🙏 Your key responsibilities will include:
- Treating every customer with fairness and respect. ✅
- Providing excellent customer service and communication. 🗣️
- Confidently handling inbound and outbound calls. 📞
- Supporting customers, including those who may be in vulnerable situations. ❤️
- Mastering our computer systems and maintaining accurate records. 💻
- Gaining a solid understanding of financial services rules and regulations. ⚖️
- Developing essential teamwork, time management, and target-driven skills. 🎯
What You'll Get:
We're invested in your growth! 🌱 You won't just be working; you'll be learning and developing. You'll receive:
- Full training to excel in your role. 🎓
- The opportunity to work towards a Modern Apprentice qualification in Providing Financial Services (SCQF Level 6). 💯
Ready to launch your career? Apply now! 👇
Key responsibilities
- Speak with customers by phone and in writing.
- Help customers understand their account and agree affordable repayment plans.
- Treat every customer fairly and with respect.
- Handle inbound and outbound calls.
- Use computer systems and keep accurate records.
Entry requirements
Essential qualifications (No formal qualifications required – English and Maths are an advantage • Good communication skills and a friendly, polite manner • Patient, calm and able to listen • Basic computer skills • Reliable, organised and willing to learn • Happy working in a busy, phone-based office)