Insurance Claims Level 3 Apprenticeship 2027 - Birmingham
Howden · Midlands · B4 6AD
About the role
Launch Your Career: Support Businesses, Solve Problems, and Be There When It Matters Most! 🚀
Ready to earn, learn, and kickstart your future? This isn't just another job; it's your launchpad to real experience, a recognised qualification, and skills that will set you up for success. 🌟
Our Commercial & Schemes team is all about helping businesses navigate everyday risks. When the unexpected happens and a client needs to make an insurance claim, our Claims team is there to guide them through the process and work towards the best possible outcome. 🤝
You'll join Howden on a permanent basis and dive into an 18-month development programme. We've designed it to boost your technical know-how, professional skills, and confidence. 💪
What you'll be doing:
You'll start with a solid induction before jumping into our Claims team. You'll learn from experienced colleagues and gradually take on more responsibility. 📈
During the programme, you'll:
- Assist Claims Handlers and Executives by gathering crucial info from clients about their claims. 📝
- Get hands-on experience understanding insurance policies and how cover works for different client situations. 💡
- Master handling client calls and delivering awesome customer service. 🗣️
- Help keep claims moving by following up with clients and insurers. 🏃♀️
- Support the team by preparing reports and analysing data. 📊
Who we're looking for:
Zero insurance experience needed – we've got your back and will teach you everything! 🧠
You'll be:
- Confident chatting with all sorts of people, including over the phone. 📞
- Super organised and can juggle multiple tasks like a pro. 🤹
- Someone who loves building positive connections and providing top-notch customer service. 😊
- A natural problem-solver with an eye for detail when tackling challenges. 👀
- Curious and driven to learn and grow your career in insurance. 🌱
- Able to keep your cool and stay positive, even when things get tricky. 😎
To be eligible for this apprenticeship, you must:
- Have the full and unrestricted right to work in the UK. ✅
- Have lived permanently in the UK for the last 3 years. 🏠
- Have achieved a grade C/4 in GCSE English and Maths. 📚
- Not already have a qualification that overlaps significantly with this apprenticeship.
Our application process is designed to showcase your potential, not test what you already know! ✨
- Online application form – no CV needed: We see you as more than a document! Upload a blank document instead of a CV. 📄
- Online gamified assessment: Play games that reveal your strengths and how you approach situations. No right or wrong answers! Play on your phone or laptop. 🎮
- Pre-recorded video interview: Record your answers to questions using your phone or laptop – your chance to shine in a relaxed setting. 🎬
- Assessment centre: Our final stage is an in-person event at one of our offices. Expect fun group activities and a chance to meet the team in a relaxed vibe. This is all about getting to know you and for you to experience life at Howden and our culture. We'll cover your travel costs! ✈️
Why join Howden?
People are at the core of everything we do. As an employee-owned business, we thrive on collaboration, learning, and supporting each other. You'll gain exposure to an exciting global industry, get structured development throughout your programme, and build relationships that could shape your career. 🌎
You'll also benefit from:
- £23,000 salary + a generous pension scheme. 💰
- Fully funded professional qualifications relevant to your role. 🎓
- Structured learning and development through our 18-month apprenticeship programme. 📚
- 25 days' annual leave, plus bank holidays. 🏖️
- Access to discounted personal health policies, wellbeing support, and a range of employee benefits. ❤️
Ready to apply?
Want a real feel for life at Howden? Visit our Early Careers hub to explore our culture, learn about insurance, and get tips for our application process. It's also a great place to figure out which career path is right for you! 💡
Important: You can only apply to one apprenticeship programme for our 2027 intake. Duplicate applications won't be considered.
To apply and learn more, click the apply button. Please note that applications may close early, so don't delay! ⏰
Key responsibilities
- Support Claims Handlers and Executives by gathering information from clients about their claims.
- Gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims.
- Learn how to handle calls with clients and deliver excellent customer service.
- Support the team with following up with clients and insurers to keep claims moving.
- Help prepare reports and analyse data.