Insurance Level 3 Apprenticeship 2027 - Eastleigh
Howden · South East · SO50 5LG
About the role
Build Relationships, Solve Problems, and Help People Protect What Matters Most 🤝
Ready to earn, learn, and launch your career? This is more than your first job! You’ll gain real experience, work towards a recognised Level 3 insurance qualification, and build skills that will shape your future. 🚀
Our Personal Lines and Commercial team helps individuals, families, and local businesses find insurance that protects the things that matter most to them. This could include cover for homes 🏡, cars 🚗, and health 💚, as well as insurance that helps businesses manage risks and unexpected events.
You’ll join one of the following teams: Client Servicing, Claims, Insurance Sales, or Renewals, where you’ll learn how we support clients throughout their insurance journey.
You’ll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills, and confidence to kick-start your career. 🌟
What you’ll be doing?
You will begin with a structured induction before joining our Personal Lines & Commercial team, where you will work alongside experienced colleagues and gradually take on more responsibility.
During the programme, you'll:
- Learn the foundations of insurance, customer service, and sales through hands-on experience and structured training. 📚
- Support colleagues in finding suitable insurance solutions for new and existing clients. 💡
- Develop your written communication skills by preparing professional client correspondence. ✍️
- Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls. 🗣️
- Learn how to build long-term relationships and provide excellent customer service. ❤️
- Support with maintaining accurate and up-to-date client records. 💻
- Learn how amendments to insurance policies are managed as well as the policy renewals process. 🔄
Who are we looking for?
No insurance experience is needed; we’ll teach you everything you need to know! ✅
You'll be:
- A final year or recent school, sixth form, or college leaver.
- Confident communicating with a wide range of people, including over the phone. 📞
- Resilient, take challenges in your stride, and enjoy working in fast-paced environments. 🏃♀️
- Curious and motivated to learn, with a genuine interest in developing your knowledge and skills. 🤔
- Energised by targets and committed to delivering results, even when situations become challenging. 💪
- Someone who enjoys building positive relationships and working with others. 🤗
- Able to express your ideas clearly, both verbally and in writing.
- Comfortable working with numbers and handling basic numerical information accurately. 🔢
- Organised, dependable, and able to manage your time and workload effectively. ⏱️
To be eligible for our apprenticeship, you must:
- Have the full and unrestricted right to work in the UK. 🇬🇧
- Have lived permanently in the UK for the last 3 years.
- Have achieved a grade C/4 in GCSE English and Maths.
- Not already hold a qualification that significantly overlaps with the content of this apprenticeship.
Application process
Our application process is designed to help you show your potential, not to test what you already know! ✨
- Online application form – no CV required:
We believe you're more than just a document, so we won’t ask you to submit a CV. Please upload a blank document on the application form. 📄
- Online gamified assessment:
We’ve created games that will help us understand your natural strengths and how you approach different situations. There are no right or wrong answers. You can complete this stage on your phone or laptop, whichever suits you best! 📱💻
- Pre-recorded video interview:
You will record your answers to a few questions using your phone or laptop, giving you the chance to tell us more about yourself in your own time in a relaxed setting. 🎥
- Assessment centre:
Our final stage is an in-person assessment centre at one of our offices. You'll take part in some fun group activities and meet our team in a relaxed setting. This day is all about getting to know you better and for you to see what it's like to be part of Howden and experience our culture. We'll cover all your travel costs for this day, because where you are now, shouldn’t hold back your future! ✈️
Why should you apply?
At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning, and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer, and build relationships that could shape your future career. 🌍
You'll also benefit from:
- £23,000 salary and a generous pension scheme. 💰
- Completing fully funded professional qualifications relevant for your role. 🎓
- Structured learning and development through our 18-month apprenticeship development programme.
- 22 days annual leave plus bank holidays. 🗓️
- Access to discounted personal health policies, wellbeing support, and a range of employee benefits and insurance products. 🏥
Ready to apply?
Want to know what life at Howden is really like? Visit our Early Careers hub to explore our culture, learn more about the insurance industry, and get practical tips to help you prepare for our recruitment process. It's also a great way to work out which career path suits you best. 👇
Please read before submitting:
You may only apply to one apprenticeship programme for our 2027 intake. Submitting duplicate applications will result in additional applications not being considered. 🚫
How to apply
To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment. ▶️
Key responsibilities
- Support colleagues in finding suitable insurance solutions for new and existing clients.
- Prepare professional client correspondence and communicate with clients and insurers.
- Maintain accurate and up-to-date client records.
- Learn about insurance policy amendments and renewals processes.
- Provide excellent customer service and build long-term client relationships.