Life & Income Protection Insurance Level 3 Apprenticeship - Gloucester
Howden · South West · GL1 1NS
About the role
Ready to earn, learn, and launch your career? 🚀 This is more than just a job; it's your chance to gain real experience, work towards a Level 3 Insurance qualification, and build skills that will define your future.
Our Life & Income Protection team is all about helping individuals and families secure their financial future. 🛡️ We provide support for serious illness, inability to work due to injury, or helping loved ones during difficult times. You'll be part of making crucial financial decisions alongside our customers.
Join a super supportive, close-knit team where you'll help customers navigate their insurance applications and learn how advisors find the best protection solutions. 🤝 You'll join Howden on a permanent basis and dive into an 18-month development program designed to boost your technical knowledge, professional skills, and confidence. Let's kickstart your career! ✨
What You'll Be Doing:
Get ready for a structured induction before jumping into our Life & Income Protection team. You'll work with experienced colleagues and gradually take on more responsibility. 📈
During the programme, you'll:
- Learn the ins and outs of insurance and customer service through hands-on experience and awesome training.
- Shadow experienced advisors to understand how customer needs are assessed and how we recommend the right insurance. 🤔
- Build rapport with our customers, understanding their backgrounds and medical history with empathy. ❤️
- Keep client records super accurate and up-to-date across different systems. 💻
- Deliver amazing customer service and master professional, empathetic phone conversations. 📞
- Learn to work with and build relationships with underwriters at insurance companies, and help chase any missing info. 🚗
Who We're Looking For:
No insurance experience? No worries! We've got you covered – we'll teach you everything! 🙌
You'll be someone who:
- Is driven to succeed and tackles every task with a positive vibe. 😄
- Thrives on connecting and building awesome relationships with people. 🧑🤝🧑
- Can handle sensitive conversations with confidence, empathy, and professionalism.
- Feels comfortable chatting on the phone with all sorts of people.
- Is resilient and can manage challenging customer conversations with a cool head. 😎
- Is detail-oriented and can follow processes accurately. 🎯
- Is an independent worker who can stay organised while juggling multiple tasks. 🧠
To be eligible for our apprenticeship, you MUST:
- Have the full and unrestricted right to work in the UK. 🇬🇧
- Have lived permanently in the UK for the last 3 years.
- Have achieved a grade C/4 or above in GCSE English and Maths.
- Not already hold a qualification that's too similar to this apprenticeship.
Application Process:
Our application is designed to show off your potential, not to test what you know! 🤩
- Online Application Form (No CV Needed!): We believe you're more than a document, so skip the CV! Just upload a blank document. 📄
- Online Gamified Assessment: Play games that reveal your natural strengths and how you tackle different situations. No right or wrong answers, just be you! Play on your phone or laptop – your choice! 📱💻
- Pre-recorded Video Interview: Record your answers to a few questions using your phone or laptop. It's your chance to shine and tell us about yourself in a relaxed setting, on your own time. 🎬
- Assessment Centre: Our final stage is an in-person event at one of our offices. Expect fun group activities and a chance to meet the team in a relaxed vibe. It's all about getting to know you and for you to experience Howden's culture. We'll even cover your travel costs! ✈️
Why Apply?
At Howden, people are at the core of everything we do. As an employee-owned business, we believe success is built on collaboration, learning, and supporting each other. 🤝 You'll get exposure to an exciting global industry, structured development, and build relationships that can shape your future career.
Plus, you'll get:
- £23,000 salary + a generous pension scheme. 💰
- Fully funded professional qualifications relevant to your role. 🎓
- Structured learning and development through our 18-month apprenticeship programme.
- 23 days' annual leave + bank holidays. 🏖️
- Access to discounted personal health policies, wellbeing support, and other cool employee benefits.
Ready to Apply?
Want to know what life at Howden is *really* like? Check out our Early Careers hub to explore our culture, learn about the insurance industry, and grab tips for our recruitment process. It’s also a great way to figure out which career path is your jam! 🌟
Please Read Before Submitting:
You can only apply to ONE apprenticeship programme for our 2027 intake. Applying to more than one will mean your other applications won't be considered.
How to Apply:
Hit that apply button to get started and learn more! Heads up: applications might close before the deadline, so don't wait too long to apply! 🏃♀️💨
Key responsibilities
- Learn the foundations of insurance and customer service.
- Build rapport with customers and understand their background and medical history.
- Keep accurate and up-to-date client records across multiple systems.
- Deliver exceptional customer service and manage telephone conversations.
- Support advisors by chasing missing information and engaging with underwriters.