It Support Technician Apprentice

About the role

✨ IT Support Technician Apprentice ✨

Dean Wilson is a top-tier legal firm that's been around for a while and has a solid rep. We're on the hunt for a proactive and super customer-focused IT Support Technician Apprentice to jump into our IT crew! 🚀 You'll be the go-to for essential tech support for our team and help keep our IT systems running like a dream, day in and day out. This is a full-time gig based right here in the office, perfect for someone who loves getting hands-on with IT, cracking problems, and vibing with people in a professional setting. 😎

What You'll Be Doing:

• Tackling IT issues as they pop up, working on cool projects, and doing planned maintenance. 🛠️
• Being the first point of contact for technical support via phone and remote access. 📞
• Setting up, updating, and figuring out what's up with our IT systems and gear. 💻
• Helping out with general network stuff and troubleshooting. 🌐
• Installing and configuring computers and accessories. 🖱️
• Responding to IT questions and offering speedy, helpful support.
• Breaking down tech jargon so everyone gets it. 🗣️
• Delivering awesome customer service and making sure issues get sorted out pronto. ✅
• Keeping our IT records and solutions super neat and up-to-date. 📝
• Handling admin tasks as needed.
• Always bringing your A-game and doing top-quality work.
• Flying solo when you need to. 🧍
• Taking on any other reasonable tasks we throw your way.

What We're Looking For:

• A genuine passion for IT and tech, plus a massive willingness to learn and grow. 🌱
• A good handle on Microsoft 365 and Windows operating systems.
• Bonus points if you get the basics of networking! 💯
• Sharp problem-solving skills and eagle-eyed attention to detail. 🔎
• Confidence chatting with people and the knack for explaining tech stuff simply.
• The ability to juggle multiple tasks and priorities like a pro. 🤹
• A professional, customer-first attitude with a commitment to smashing expectations.
• Any relevant IT qualifications or certifications are a plus, but not a must-have! 🎓

Key responsibilities

• Undertaking reactive IT support, assigned project work and scheduled maintenance.
• Providing first-line technical support via telephone and remote access.
• Setting up, updating and diagnosing faults with IT systems and equipment.
• Providing general network support and troubleshooting.
• Installing and configuring computers and peripheral devices.

Entry requirements

GCSE in: (English (grade 4/C +), Maths (grade 4/C +))