Ict Support Technician Apprentice – Rowlinson Group Limited – Cw5 6bn - 18k – (36.5hrs)
ROWLINSON GROUP LIMITED · North West · CW5 6BN
About the role
IT Support Trainee 🚀
Ready to kickstart your career in the tech world? We're looking for an enthusiastic IT Support Trainee to join our team! You'll be the first point of contact for our users, tackling their tech troubles head-on and making sure everything gets logged. ✍️ From fixing issues to passing them up the chain (to our IT Manager or external pros), you’ll be at the heart of keeping things running smoothly.
You’ll dive into exciting projects like upgrading, installing, and setting up all sorts of IT gear. 🛠️ Plus, you’ll get your hands dirty with hardware like desktops, laptops, mobile phones, printers, networking equipment, and even server racks! 💻📱🖱️
On the software side, get ready to explore the likes of Microsoft Office, FreshService (our ticketing system), Teams, cloud-based phone systems, Windows, SharePoint, and a whole lot more! ☁️📞📊
What you’ll gain exposure to:
- Hardware: Desktops, Laptops, Mobile phones, Printers, Networking equipment, Rack-mounted server hardware.
- Software: Microsoft Office, FreshService Ticket System, Microsoft Teams, Cloud-based telephone system, Windows desktop, SharePoint, Windows server, Hyper-V, Sage X3, Exchange On-Line, MS SQL, Bespoke software.
Key Responsibilities:
- Provide awesome first-call support to our users.
- Log all user issues accurately.
- Resolve issues or escalate them to the right people.
- Assist with IT infrastructure projects (upgrades, installations, configurations, decommissioning).
What we’re looking for:
- A positive attitude and a hunger to learn. 🤩
- Ability to work solo or be a team player. 🤝
- Sharp attention to detail. 👀
- Great time management skills. ⏰
- Clear communication (both talking and writing). 🗣️✍️
- Solid IT skills in hardware and software. 🧠
Bonus points:
- A full driving license and your own transport are recommended as our site location can be a bit tricky to get to. 🚗
- You might need to work at height occasionally to access some equipment. ⬆️
If you're ready to level up your IT skills, this is your chance! Apply now! ✨
Key responsibilities
- Provide first-call support for users.
- Log, resolve, or escalate user issues to senior team members or third parties.
- Work on infrastructure technology projects.
- Upgrade, install, configure, or decommission infrastructure technology.
Entry requirements
GCSE in: (English (grade 4/C), Maths (grade 4/C))