Business Administration Apprenticeship At An Industrial Supplies Company In Birmingham

About the role

Junior Office & Communications Assistant 📞✨

Are you a proactive and organized individual ready to dive into the world of office operations and customer engagement? We're looking for a driven Junior Office & Communications Assistant to join our team and help us keep things running smoothly!

What you'll be doing:

• Be the friendly voice of our company, answering phones and providing top-notch customer service. 🗣️
• Showcase your excellent communication skills, whether you're chatting with customers in person, on the phone, or through digital channels. 📧
• Use your initiative and sharp judgment to handle interactions with customers, suppliers, and your colleagues. 🤔
• Forge strong, positive relationships within our head office and across the entire organization. 🤝
• Lend a hand with general finance and office support tasks as needed. 📦
• Create and manage accurate documents like emails, letters, files, payments, reports, and proposals. ✍️
• Understand and apply relevant laws and regulations, including data protection, health & safety, and compliance. ⚖️
• Get to grips with our company's processes, such as making payments and handling customer/supplier information. 📊
• Develop your tech skills by mastering various IT packages and systems, including Office 365 and Sage. 💻
• Take ownership of your tasks, manage your workload effectively, and hit those deadlines! 🚀
• Assist with and manage projects to support our company goals. 🎯

What you'll bring:

• A commitment to professionalism and excellent customer care. 😊
• Strong communication abilities in all formats.
• A proactive and responsible approach.
• Team spirit and a desire to build positive relationships.
• An interest in learning about finance, office administration, and company regulations.
• A willingness to develop your IT and systems expertise.
• The ability to manage your time and priorities effectively.

If you're eager to learn, contribute, and grow, we can't wait to hear from you! 🎉

Key responsibilities

• Answering telephone and providing customer service in a professional manner.
• Provide general finance and office support as required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
• Develop skills in the use of multiple IT packages and systems relevant to the organisation such as Office 365, Sage etc.
• Supporting and managing projects as required.

Entry requirements

GCSE in: (English (grade 4 or above), Maths (grade 4 or above))