It Apprenticeship

About the role

🚀 IT Support Specialist 🚀

Are you a tech-savvy whiz ready to dive into the world of IT? We're looking for sharp minds to join our team and help us keep everything running smoothly! If you're passionate about problem-solving and love a good tech challenge, this is the role for you.

What You'll Be Doing:

• Setting up new client accounts and making sure their access is secure using Windows Group Policy Management for Office 365. 🔐
• Being the go-to person for technical advice, communicating clearly via email, phone, and in-person. 🗣️
• Guiding clients through technical hurdles using our ticketing system, ensuring we meet our 2-hour critical and 8-hour response SLAs. ⏱️
• Becoming a master troubleshooter with tools like Advanced IP Scanner, PowerShell Commands for Windows issues, and Sara Tools for Microsoft problems. 🛠️
• Putting new equipment through its paces with stress tests and diagnostics before it goes live. 💯
• Investigating and fixing issues with network sockets and phone lines through cable tests. 🔌
• Diagnosing LAN or WAN problems by testing Firewalls. 🔥
• Getting your hands dirty configuring and installing hardware, both in the cloud and in person. 💻

What You'll Bring:

• A knack for problem-solving and a can-do attitude. 💪
• Great communication skills – you can explain techy stuff clearly.
• Familiarity with Windows environments and Office 365.
• An eagerness to learn and grow in the IT field. 🌱

Join us and become an essential part of our tech-forward team! ✨

Key responsibilities

• Setting up client accounts and passwords using Windows Group Policy Management for Office 365
• Effectively communicating technical advice and guidance via email, telephone, and face-to-face interactions
• Utilising a ticketing system for client issue resolution and adherence to critical and response SLAs
• Leveraging troubleshooting tools for Windows and Microsoft problems
• Performing equipment diagnostics, cable tests, firewall tests, and configuring/installing hardware

Entry requirements

GCSE in: (English (grade 5), Math (grade 4))