It Support Apprentice

About the role

IT Support Apprentice 🚀

Ready to kickstart your IT career? We're looking for a motivated and enthusiastic IT Support Apprentice to join our dynamic team! This is a fantastic opportunity to gain hands-on experience and develop valuable skills in a fast-paced environment.

What You'll Be Doing:

• Months 1-8: Build Room & Field Ops 🛠️
• Dive into our Customer Service Team, providing crucial admin and hardware support to our 1st Line and Projects & Implementation teams.
• You'll report to the 2nd Line Team Leader, working within the Customer Services Department.
• Get your hands dirty in the build room and tackle specific field tasks assigned by management.

• Months 8-16: 1st Line & Customer Operations 💻
• Level up and join the 1st Line Team, offering admin and remote support to our ever-growing customer base.
• You'll report to the 1st Line Team Leader, part of the Customer Operations group.
• Take on the Helpdesk and lead on specific projects and tasks defined by management.
• Forget being just a call logger! By the end of your apprenticeship, we expect you to resolve at least 85% of the incidents you log yourself. 💯

What You'll Bring:

• General Skills & Experience:
• Awesome customer care and client-facing skills. ✨
• Sharp verbal and written communication. 🗣️
• A cracking telephone manner. 📞
• Organised, focused, and on point. 🎯
• Proven problem-solving skills. 🧠
• Ability to crush it in a team environment. 🤝
• Eagerness and ability to learn new skills on the fly. 🌱
• Strong team spirit and ability to work independently or with others. 🚀

• Your Attitude:
• A mature and professional approach. 😎
• A genuine desire to be a team player.
• Always looking for challenges and solutions. 💡
• Championing our customer service ethos.
• A "can-do" attitude! 💪
• A good sense of humour is a must! 😂

• Technical Skills (Awareness is key!):
• IT Hardware basics.
• Windows Operating Systems.
• Microsoft 365.

Ready to make your mark? Apply now!

Key responsibilities

• Provide administrative and hardware support to internal teams.
• Provide administrative and remote support to the customer base.
• Work in the build room and on the Helpdesk.
• Undertake specific tasks and projects as defined by the Management Team.
• Resolve customer incidents.

Entry requirements

GCSE in: (English (grade Grade C/4 +), Maths (grade Grade C/4 +))