Customer Service Apprentice

About the role

Customer Service Superstar 🌟

Ready to join a dynamic team and become a key player in maintaining Indigo Car Hire's 5-star reputation? We're looking for enthusiastic individuals to provide exceptional service across all our communication channels! 🚀

What You'll Be Doing:

• Being the voice of Indigo Car Hire, building and upholding our 5-star reputation with clear and super helpful service. 🗣️
• Juggling communication platforms like phone, email, and live chat to turn customer questions into confirmed bookings. 📱📧💬
• Mastering the art of explaining prices, terms, and conditions so everyone feels totally clued in before they book. 💯
• Handling new reservations, making changes, and processing cancellations with efficiency and accuracy. ✅
• Becoming a whiz with our reservation systems and keeping customer records tip-top. 💻
• Diving deep into the world of vehicle rentals and becoming a product expert. 🚗
• Taking on feedback from your awesome colleagues and our valued customers to continuously level up your service game. 🌱

What You'll Learn:

• The ins and outs of how vehicle rental works. 💡
• How to see things from the customer's point of view. 👀
• How to explain options like a pro, making complex things simple. ✨
• Building customer confidence to seal the deal and make them happy. 😊
• Developing essential personal skills that will boost you at work and in life! 💪

Who We're Looking For:

• Team players who thrive in a collaborative environment. 🤝
• Individuals who are always smart and presentable. 😎

Key responsibilities

• Use communication platforms (phone, email, live chat) to convert enquiries into reservations
• Explain prices, terms, and conditions to customers
• Process new reservations, amendments, and cancellations
• Utilise reservation systems and keep customer records accurate
• Act on feedback from colleagues and customers to improve service