B&q Customer Advisor Apprenticeship

About the role

Join our awesome team and be valued for YOU! 🤩 We’re building a B&Q that’s as diverse and vibrant as the communities we serve, where everyone feels like they belong and has an equal shot. 🚀

What you'll be doing:

• Be the first to say hi! 👋 Greet customers naturally and create a welcoming vibe.
• Be a legend: 🙌 Understand what customers need and help them find the perfect solutions.
• Team player alert! 🤝 Pitch in and support your store colleagues.
• Turn frowns upside down: 🙃 Transform tricky customer moments into super positive experiences.
• Listen up! 👂 Encourage customer feedback, share it with the bosses, and help us get even better.
• Boost those sales: 💰 Use all the tools and tech to help customers and smash those sales goals.
• Know your stuff: 🧠 Get a solid grasp of how everything works in your role and across the store.
• Safety first, always: ✅ Work safely and legally, taking ownership of your responsibilities.
• Follow the rules: 📜 Stick to all the policies and procedures that apply to your role.
• And sometimes, you might even: ✨ Jump in and help out with other tasks as needed.

Plus, we’ve got your back with a killer benefits package:

• Pay: £13.10 per hour (UK Notional Rate) 💸
• Pension Goals: An award-winning pension scheme that’s actually awesome. 📈
• Share the Success: ShareSave options to get in on the company action. 🌟
• Holidays: A generous 6.6 weeks of holiday to recharge. 🏖️
• Support System: Employee Assistant Programme for when you need a little extra help. 💪
• Deals & Steals: Awesome shopping discounts. 🛍️
• Wellbeing Wins: Plenty of benefits to keep you feeling your best. 😊

Bonus: You'll be working towards your Level 2 Customer Service Practitioner qualification while you’re at it! 🎓

Key responsibilities

• Actively approach customers and engage with them
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Turn negative customer situations into positive outcomes
• Encourage customer feedback and use it to improve service