Modern Apprentice – Business And Administration

About the role

Modern Apprentice - Business & Admin 🚀

Ready to kickstart your career and learn the ropes of business and admin? This Modern Apprenticeship is your golden ticket! 🎟️ You'll dive into real-world tasks, gain invaluable experience, and work towards a Level 6 SVQ in Business and Administration. Get ready to be an essential part of our team! 💪

What You'll Be Doing:

• Front of House Superstar ✨:
• Be the first friendly face clients and visitors see, making them feel welcome. 👋
• Keep our meeting rooms looking sharp and ready for action (think refreshments and tidiness!). ☕
• Let our team know when clients arrive. 📢
• Master meeting room bookings and keep schedules running smoothly. 🗓️
• Create a top-notch reception vibe and ensure every client has an awesome experience. 😎

• Admin Ace 📂:
• Tame the mail! Sort, scan, log, and record all incoming and outgoing post. ✉️
• Handle important client documents: book them in (Edinburgh & Debbie clients!), update our systems (BTC & Bright Manager), log them in Excel, label them like a pro, and store them safely. 🔒
• Manage returned books from Debbie – get them back to clients or arrange couriers. 🚚
• Help new client jobs get booked in and keep our records spick and span. 📝
• Keep our stationery stash stocked and our office looking organised. 📦
• Lend a hand to colleagues with document prep, filing, and scanning. 📄
• Always, always, *always* protect client data and keep things confidential. 🤫 #GDPRApproved

• Communication Champion 🗣️:
• Answer calls like a pro – identify us, grab those important details, and send messages via Webex. 📞
• Handle emails and correspondence with care, making sure our clients get timely responses. 📧

Your Development Journey:

Alongside our company induction and training, you'll be working towards your SCQF Level 6 Business and Administration apprenticeship. This isn't just a qualification; it's your chance to develop the skills and knowledge needed to excel in your role. You'll tackle complex tasks, gain responsibility, and potentially even lead parts of projects! 🌟

What You'll Learn:

Our apprenticeship covers the essentials like managing your workload, effective communication, planning, and improving your own performance. Plus, you'll get to choose from exciting options like:

• Work responsibilities
• Document creation and design 🎨
• Event management 🥳
• Customer service excellence 💯
• Managing business resources 💰
• Information and data management 📊

Key responsibilities

• Greet and welcome clients and visitors, managing meeting rooms and reception environment.
• Handle incoming and outgoing mail, and manage client document processing and storage.
• Maintain stationery supplies, general office organisation, and support colleagues with document preparation.
• Answer telephone calls promptly and professionally, managing correspondence and client emails.
• Adhere to GDPR and confidentiality standards at all times.

Entry requirements

Essential qualifications (Professional communication and client interaction Time management and task prioritisation Document control and data accuracy ICT proficiency Team support and collaboration Professional ethics, confidentiality, and attention to detail)

Skills