Business & Administration Apprentice
JP · Scotland
About the role
🚀 Modern Apprentice: Business & Administration (SCQF Level 6) 🚀
Ready to kickstart your career and gain real-world experience? ✨ We're offering an incredible opportunity to join a respected organisation as a Modern Apprentice in Business & Administration at SCQF Level 6. This isn't just a job; it's your chance to level up your skills and earn a recognised qualification while doing it! 🎓
Dive into a fast-paced, customer-centric environment where you'll get hands-on training in administration, customer service, communication, and business operations. 💼 We've got your back with dedicated training, expert mentoring, and continuous support to help you shine. 🌟
You'll be a key player supporting our busy hire desk, tackling customer queries, keeping records sharp, processing documents, and ensuring the smooth day-to-day flow of our team. Work alongside seasoned pros and soak up valuable insights into customer service, admin, and how a professional business really works. 🏢
Your apprenticeship journey will involve completing real workplace tasks, exciting projects, and assessments linked to your qualification. We'll provide the time and resources you need to smash it! 💯
By the end, you'll be a confident, knowledgeable pro, ready to deliver top-notch customer service, master administrative processes, and contribute effectively to a thriving business. 💪
What you'll be doing:
- Confidently and professionally handling customer enquiries. 🤔➡️✅
- Juggling tasks like a pro and knowing when to ask for help. 🤹♀️⬆️
- Communicating like a champ with everyone – customers, suppliers, colleagues, and internal teams. 🗣️
- Switching up your communication style to fit any situation. 🎭
- Mastering administrative essentials: data entry, record keeping, document management, and general office wizardry. ✍️🗄️
- Becoming a whiz with business systems and digital tools, keeping records accurate. 💻🖱️
- Organising both digital and physical information like a seasoned pro. 📁
- Stepping up for front-of-house duties: answering calls, greeting visitors, and directing enquiries. 📞👋
- Assisting with customer orders, agreements, and all-around admin tasks. 📝
- Helping to coordinate operational activities and scheduling. 🗓️
- Being an awesome team player and contributing to our shared wins. 🤝
- Understanding workplace policies, confidentiality, and GDPR. 🤫
- Being aware of health and safety in a professional setting. ⛑️
- Getting full training on common workplace software and business systems. 🚀
Plus, you'll build killer employability skills like: Organisation, time management, attention to detail, confidence, professionalism, teamwork, and problem-solving. 🧠💡
This is the perfect launchpad if you're keen on a career in business administration, customer service, or operational support. 🚀 Apply now and let's build something amazing together! 🎉
Key responsibilities
- Responding to customer enquiries in a professional and confident manner.
- Supporting administrative processes, including data entry, record keeping, and document management.
- Supporting front-of-house duties, including answering calls, welcoming visitors, and directing enquiries.
- Assisting with customer orders, agreements, and day-to-day administrative activities.
- Supporting the coordination of operational activities and scheduling requirements.
Entry requirements
Essential qualifications (Previous experience is not required, as full training and support will be provided. However, you should be motivated to learn, open to feedback, and committed to completing the requirements of the Modern Apprenticeship programme. The ideal candidate will have: - A positive attitude and willingness to learn. - Good communication skills, both written and verbal. - Confidence speaking with customers, colleagues, and visitors. - Good attention to detail and accuracy when completing tasks. - A professional and respectful approach to work. - The ability to stay organised and manage tasks effectively. - A helpful and customer-focused attitude. - The ability to work well as part of a team. - A responsible approach to handling information and following procedures. - An interest in developing administrative and digital skills. - Reliability, punctuality, and commitment to completing the apprenticeship. You should be enthusiastic about developing new skills, taking part in training and reviews, and contributing positively to a busy team environment.)