Customer Service Representative
Opos Limited · Scotland · G82 1JR
About the role
🚀 Join the Opos Crew! Get Paid to Help People Out! 🚀
Hey there! 👋 Ever thought about a job that's actually rewarding and where you're treated like a real person? Opos is looking for awesome individuals like you to join our team in Dumbarton. We're a big deal in debt collection and BPO services for banks, utility companies, telecoms, and retail finance across the UK. 🇬🇧
At Opos, we're not just about the work, we're about *how* we work. Our core values are super important, and guess what? FUN is one of them! 🎉 We genuinely love that our teams have a blast, always have each other's backs, and that our office is a super friendly and inclusive space. Our leaders are top-notch and will totally support and encourage you every step of the way. 💪
Founded in 2008, we're all about doing things right. We're authorized by the Financial Conduct Authority and are proud members of the Credit Services Association. We’re leading the charge in the financial services industry by tailoring our approach to make sure our clients and their customers get the best possible outcomes. 💯
What's the Gig? 📞
You'll be based in our recently updated office in Dumbarton and will be the voice of our clients, chatting with customers who need a little help managing their finances. Your mission? To understand their situation, see what they can afford, and work out the best way to sort things out.
Your Day-to-Day Might Look Like This:
- Making and taking calls ☎️
- Being a problem-solver, offering advice and solutions for financial situations 🤔
- Figuring out what customers can realistically afford 💰
- Spotting and supporting customers who need extra care ❤️
- Taking payments and setting up manageable payment plans 🗓️
- Negotiating to clear outstanding debts 🤝
- Hitting your performance and quality goals 🎯
- Keeping customer accounts up-to-date on our systems while you're on the phone 💻
What's In It For You? ✨
- A sweet starting salary of £27,300 (£14 per hour) 💸
- Potential to earn up to £31,500! 📈
- Monthly performance bonuses – get rewarded for smashing it! 🤩
- Possibility of hybrid working – let's chat! 🏠
- Clear pathways to level up your career and move into higher roles ⬆️
- 28 days paid holiday, plus chances to earn more time off the longer you're with us! 🏖️
This role is an amazing opportunity to build serious skills in communication, negotiation, customer support, and financial admin, all within a supportive and professional environment. Plus, you'll be working towards your Diploma in Customer Service at SCQF 6! 🎓
Come join a team where your efforts are valued and you can genuinely make a difference! Apply today! 👇
Key responsibilities
- Inbound & outbound calls
- Offering solutions and advice to deal with customers’ financial situation
- Assessing a customer’s affordability
- Identify & manage vulnerable customers
- Taking payments and setting up payment plans
Entry requirements
Essential qualifications (• Personality is important – Listening & questioning skills, empathy, building rapport • Upbeat, enthusiastic and friendly people • Motivated to give excellent customer service • People who want to learn, grow & progress • Be confident using a computer and phone • Ability to work independently & also in a team)