It Helpdesk Apprentice
Portal Technologies · Scotland · FK8 2EX
About the role
🚀 Apprentice IT Service Desk Technician @ Portal Technologies 🚀
Ready to launch your tech career? Portal Technologies is on the hunt for a driven and energetic apprentice to join our awesome Service Desk crew! 💻 This isn't just any gig; it's your chance to dive headfirst into IT support, cyber security 🛡️, cloud services ☁️, websites 🌐, and telecoms 📞, all while smashing towards an industry-recognized qualification.
Your Mission, Should You Choose to Accept It:
- Be the first point of contact for IT help via phone, email, and remote wizardry. 🧙
- Keep our support tickets organised and slay bugs in Microsoft 365, hardware, software, and networking. 🐞
- Set up new user accounts, devices, multi-factor authentication (MFA), and essential business apps. 🧑💻
- Lend a hand with cyber security watch, spotting those sneaky phishing attempts 🎣, and keeping our systems locked down.
- Help keep our websites sparkling with content updates and minor maintenance. ✨
- Be a whiz at telecoms admin, from user accounts to call routing and handset setup. 📱
- Keep our documentation sharp and help welcome new clients onboard. 👋
What's In It For You?
- A structured apprenticeship with full-on training – we've got your back! 💪
- Hands-on experience across the hottest tech fields. 🔥
- Get real-world exposure to clients and cutting-edge technologies. 💡
- Join a supportive squad with clear paths for growth and advancement. 📈
Perks You'll Love:
- Death in Service Insurance (3x salary) for ultimate peace of mind. 💯
- A generous 28 days of holiday to recharge and explore. 🏖️
The Future is Bright:
Potential career paths include IT Support Technician, Cyber Security Technician, Systems Administrator, or Professional Services Engineer. 🌟
Working Hours: Monday - Friday, 9:00 AM - 5:30 PM.
Key responsibilities
- Provide first-line IT support via phone, email, and remote access.
- Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
- Set up user accounts, devices, MFA, and business applications.
- Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
- Support website content updates and basic website maintenance.
Entry requirements
Essential qualifications (About you: • Passionate about IT and cyber security. • Strong communication and customer service skills. • Eager to learn and develop new technical skills. • Organised, proactive, and keen to solve problems. • Ability to work independently and as part of a team. Desirable knowledge: Any experience or awareness of the following would be beneficial, but full training will be provided: • Microsoft 365. • Windows 11. • Microsoft Teams, SharePoint and OneDrive. • Networking and cyber security basics. • Content management systems. • VoIP telephony systems. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!)