Customer Service Apprentice

About the role

Customer Service Apprentice 🚀

Since 1976, we've been a top UK supplier of engineering components, consumables, and support services. At Hayley Dexis, we're all about stock, service, and amazing people – that's how we've built our rep over 50 years. We're growing and our 1300-strong team, rocking the "Hayley Way," is key to our customer-focused success. ✨

We've got a seriously cool opportunity for a Customer Service Apprentice to join our buzzing, supportive branch!

Your Mission, Should You Choose to Accept It: 📜

Get ready for hands-on experience across our branch, building the skills to smash customer service expectations. You'll be rotating through:

• Trade Counter: Be the face of Hayley Dexis, serving customers in person. 👋
• Internal Sales / Office: Be the voice of Hayley Dexis, handling calls, emails, and all customer queries. 📞📧
• Warehouse Operations: Get the inside scoop on stock, packing orders, and how things get where they need to be. 📦🚚

This all-rounder experience means you'll understand our products inside out and how we make our customers happy, from their first question to their delivery.

What's In It For You? 🎁

• Apprentice Salary: £16,640 💰
• Annual Leave: Starting at 23 days (plus public holidays)! 🏖️
• Gear Up: Uniform and PPE provided. 👕🕶️
• Level Up: Training and development through our awesome Hayley Academy. 🎓

You'll Master Skills Like: 💪

• Chatting like a pro with customers and your team. 🗣️
• Nailing enquiries, orders, and sorting out any issues. ✅
• Cracking our internal systems and processes. 💻
• Delivering top-notch customer service in a fast-paced vibe. ⚡

The Goal: You'll be working towards your SCQF 6 Diploma in Customer Service. 🏆

Key responsibilities

• Support and serve customers face-to-face at the Trade Counter
• Handle calls, emails, and customer enquiries
• Understand stock, order fulfilment, and logistics within Warehouse Operations
• Process orders and resolve customer problems effectively
• Deliver a high standard of customer service

Entry requirements

Essential qualifications (• A genuine interest in customer service and building a career • Enthusiastic, motivated and willing to learn • Good communication skills (verbal and written) • Basic IT skills (including Microsoft Office) • Strong attention to detail and logical thinking • Well-presented and professional approach • Able to travel to and work locally No prior experience is required—just the right attitude and commitment to learning.)

Skills