Customer Service Advisor Apprentice (nfu Mutual Buckinghamshire)

About the role

Client Service Specialist 🚀

We're on the hunt for a sharp and enthusiastic Client Service Specialist to join our dynamic team! If you're great with people, love solving problems, and want to make a real impact, this is the gig for you. ✨

What you'll be doing:

• Client Record Wizardry: You'll be the go-to person for making mid-term adjustments and updates to client records and policies. Your attention to detail will ensure everything is accurate and up-to-date, always with top-notch customer service. 💯
• Coverage Crusader: You'll be an expert at spotting potential coverage gaps that could leave our clients exposed. By asking the right questions and making smart recommendations, you'll ensure they're fully protected and feeling secure. 🛡️
• Growth Guru: Help us grow by generating leads and new business. Through consistent cross-selling and providing an amazing customer experience, you'll be a key player in our success. 🌱
• Target Tackler: We're all about hitting our goals! You'll be responsible for meeting all monthly, quarterly, and annual Key Performance Indicators (KPIs) and targets. Let's crush it! 🏆

What you bring:

• A passion for delivering exceptional customer service. 🥰
• Strong communication and interpersonal skills. 🗣️
• An analytical mind with a knack for problem-solving. 🤔
• A proactive and results-driven attitude. 💪

Ready to jump in and make a difference? Apply now! 👇

Key responsibilities

• Processing midterm adjustments and changes to client records and policies
• Probing for gaps in cover and making relevant recommendations
• Generating leads and new business through consistent cross selling
• Meeting all monthly, quarterly and annual KPIs and targets

Entry requirements

GCSE in: (English (grade 4/C or above), Maths (grade 4/C or above))