Level 3 It Solutions Technician Apprenticeship – St Peters Cofe Academy

About the role

IT Support Technician 🚀

Join our dynamic team and be at the forefront of keeping our Academy's tech running smoothly! This role is all about providing essential day-to-day IT support to our staff and students, ensuring our digital environment is efficient and effective for administration, teaching, and learning. 💻

What you'll be doing:

• Be the first point of contact: Manage our IT helpdesk system, logging issues and finding solutions (with a little help from your manager when needed! 😉).
• Keep things ticking: Carry out routine IT tasks and activities assigned by your Line Manager.
• Problem Solver Extraordinaire: Tackle hardware, software, network, and operating system queries from both staff and students. 🔧
• Tech Setup Pro: Help install and maintain all our IT hardware, including network devices, servers, workstations, projectors, and teaching aids.
• Classroom Tech Buddy: Assist teachers and students in classrooms with IT needs as directed. 🧑‍🏫
• Event Support: Provide ICT technical support for Academy events, from staff briefings to training sessions. 🥳
• Digital Champion: Support the use of our online learning systems and platforms, plus get involved with our online media and marketing efforts. 🌐
• Infrastructure Guru: Assist with maintaining and supporting ICT technical requirements, from hardware installation to software updates.
• Maintenance Master: Perform routine maintenance tasks according to Academy protocols. 🛠️
• Data Guardian: Ensure backup procedures are followed diligently.
• Security Sentinel: Help monitor and identify information security threats, including student computer misuse, and report them. 🛡️

What we expect from everyone:

• Uphold our values: Promote and support the distinctive Christian character of the Academy. 🙏
• Care for our students: Understand the concept of *in loco parentis* and be dedicated to the holistic development and well-being of each student. ❤️
• Grow with us: Take ownership of your professional development and support your colleagues. 🌱
• Appraisal Ready: Engage in the Academy appraisal process and help others achieve their goals.
• Safety First: Adhere to Trust policies and procedures for keeping children safe in education. ✅

We're looking for someone keen to learn, a great communicator, and ready to make a real impact in our vibrant Academy community! ✨

Key responsibilities

• Provide day-to-day IT system support for administration, teaching, and learning.
• Operate the IT helpdesk system, documenting issues and proposing suitable solutions.
• Provide technical support for IT hardware, software, network, and operating system problems and queries.
• Assist with the installation and maintenance of the Academy's IT hardware and software.
• Carry out routine IT tasks, maintenance activities, and support information security protocols.

Entry requirements

GCSE in: (English (grade 4–9 (A*–C)), Maths (grade 4–9 (A*–C)))