Medical Receptionist Administration Apprenticeship

About the role

Patient Services Administrator 🏥

We're looking for someone to join our team and help us deliver a top-notch service to our patients. If you're organized, great with people, and looking to kickstart your career in healthcare administration, this could be the perfect fit for you! ✨

What you'll be doing:

• Front Desk Rockstar: Booking, rescheduling, and cancelling appointments for our healthcare professionals. You'll be the first point of contact, making sure everyone feels welcome and informed. 👋
• Check-in Champion: Greeting patients and visitors as they arrive at the health centre.
• Communication Guru: Answering the phone, directing calls, and taking messages accurately. 📞
• Medication Maestro: Handling requests for repeat prescriptions from patients. 💊
• Safety First: Keeping our waiting area clean, tidy, and safe for everyone. 💖
• Mail Manager: Processing incoming and outgoing mail efficiently. ✉️
• Record Keeper: Filing patient notes, both digital and physical, with precision. 🗂️
• New Patient Navigator: Assisting with registrations for new and temporary patients. 🌟
• Courier Coordinator: Ensuring all letters and samples are prepped for collection. 📦
• Data Dynamo: Updating patient demographic information in our systems. 💻
• Team Player: Collaborating with other support services when necessary. 🤝
• All-Rounder: Taking on other reasonable duties as they arise. 🚀

Key responsibilities

• Manage patient appointments, including booking, cancelling, and revising.
• Handle patient reception, registration, and general enquiries.
• Operate communication systems, answering telephones and taking messages.
• Process and maintain patient records, both electronic and paper.
• Undertake general administrative tasks, such as post and courier preparation.