Apprentice Service Advisor (automotive/ford & Slater Daf) - Birtley
FORD & SLATER LIMITED · North East · DH3 2SP
About the role
Join our awesome team as a Service Advisor! 🚀 You'll be the first point of contact, greeting customers with a smile and helping them out over the phone. 📞 You'll be the mastermind behind booking in vehicles for service and repairs, keeping our workshop running like clockwork. ⚙️ Get ready to chat with our super talented technicians to make sure customers are always in the loop with updates and all the juicy details. 🛠️ You'll also be crafting awesome job cards, estimates, and invoices, making sure everything is on point with our company and manufacturer vibes. 💯 Keep our customer records spick and span, making sure every interaction is logged. 📝 We're all about delivering top-notch customer care and boosting our service department's success. ✨
Key responsibilities
- Welcome and assist customers in person and over the phone
- Book in vehicles for service and repairs, managing workshop schedules
- Liaise with technicians to ensure timely updates and accurate information
- Prepare job cards, estimates, and invoices
- Maintain accurate records and ensure compliance with procedures
Entry requirements
GCSE in: (English (grade 4), Maths (grade 4))