Digital Support Apprentice

About the role

🚀 Kickstart Your Career in Transport & Logistics! 🚀

A&D Logistics is on the lookout for an enthusiastic and reliable Apprentice to join our buzzing traffic office! 🤩 If you're a school or college leaver, or just looking to dive into transport administration, this is your chance to shine! ✨ No prior experience? No worries! We've got your back with full training and support to boost your confidence, sharpen your office skills, and show you the ins and outs of a fast-paced transport operation. 💯

What you'll be doing with our awesome team:

• 📞📱 Chatting with customers via phone, email, and digital platforms to confirm pickups, drop-offs, and equipment needs.
• 🗂️ Accurately logging and managing bookings using our transport management system (TOPS) and other cool business software.
• 🗓️ Using digital scheduling tools to double-check bookings and ensure everything is spot on.
• ✅ Proactively following up with customers and colleagues to grab any missing job details before they're needed.
• 📂 Securely storing and organizing docs with SharePoint and Falcon.
• 💰 Helping to calculate and communicate charges like cancellations and waiting times.
• 💡 Supporting the setup of new customer accounts and making sure all info is dialed in.
• 💬 Handling customer queries and providing updates like a pro.
• 🚨 Monitoring booking info and escalating any issues to the transport planning team.
• 💻 Using Microsoft Office (Outlook, Word, Excel) and document management systems like a boss.
• 📦 Assisting with digital filing, scanning, data entry, and general office tasks.
• 📜 Learning and sticking to company policies, data protection, and incident reporting.
• ⚙️ Becoming a wizard with transport and communication tech!

What we're looking for:

• 🌟 A positive vibe and a hunger to learn!
• 🧠 An interest in transport, logistics, or office admin.
• 🗣️ Stellar communication skills with a friendly and helpful attitude.
• 🔍 An eye for detail and pride in your work.
• 💻 Computer skills are a plus (especially Outlook & Excel), but we'll train you up!
• ⏰ Punctual, reliable, and organised.
• 🤝 Team player who can follow instructions.
• 🏅 Committed to smashing your apprenticeship goals!

Your Schedule:

• ⏰ Monday to Friday, 9am - 5pm.

Perks & Benefits:

• 👩‍🏫 Practical training and guidance from our experienced crew.
• 📚 Dedicated time and support to rock your apprenticeship learning.
• 📈 Opportunities to level up your skills and build a career.
• 🏖️ 33 days of annual leave!
• 💸 Company pension scheme.
• 🚗 On-site parking.
• 💖 A supportive and collaborative work environment.

Future Prospects:

• 🚀 90% of QA apprentices land permanent jobs after their program! That's 20% higher than the national average!

Important Info:

• This apprenticeship is your all-access pass to learning the ropes and earning a nationally recognised qualification (SCQF Level 6) while you work! You'll have a dedicated QA coach and a workplace mentor cheering you on every step of the way. They'll help you settle in, develop key skills, and ace your assessments.
• Ready to launch your career and get qualified? APPLY NOW! 🎉

Key responsibilities

• Communicate with customers by telephone, email and digital platforms to confirm job details.
• Accurately enter and manage job bookings using the transport management system (TOPS) and other business software.
• Use digital scheduling and diary management tools to check and ensure job information is complete and accurate.
• Securely store, organise, and access customer and operational documentation using SharePoint and Falcon.
• Monitor booking and operational information, escalating missing details, service delays or customer concerns.

Skills