Bar And Waiting Apprenticeship
Lifetime Training · East Of England · PE29 2AQ
About the role
Join our vibrant Front of House Team and be the reason guests love returning! ✨ As a Waiter/Waitress or Bartender, you'll be the ultimate host, sharing your passion for our amazing menu and making every guest feel special. With over 13 brands and 1600 locations, your journey with us is packed with endless opportunities to learn and grow! 🚀
Responsibilities:
- Welcome guests with a smile 😊, guide them through our offerings, and highlight any exciting deals or events.
- Be a menu expert and offer personalized recommendations based on guest preferences. 🤩
- Make our regulars feel appreciated by remembering their favorites and sparking engaging conversations. 🗣️
- Ensure guests are having a fantastic time and gather valuable feedback. 💯
- Provide speedy and efficient service, tackling any guest queries or issues with professionalism. ⚡
- Teamwork makes the dream work! 🤝 Communicate openly, support your colleagues, and contribute to a positive atmosphere.
- Share your brilliant ideas in team meetings. 💡
- Keep our front of house, outdoor spaces, and restrooms spotless and inviting. 🧼
- Dive into all our in-house training and online learning modules. 📚
- Always uphold our brand standards, licensing laws, and company policies. ✅
Key Requirement: Due to the nature of this role, involving independent alcohol sales and working within licensed premises, all applicants must be 18 years or over. This is essential to comply with all licensing legislation and operational needs. 🔞
No experience? No problem! If you've got a warm, helpful attitude, we'll teach you everything you need to know to thrive in our busy teams.
Your Apprenticeship Journey: 🎓
This full-time role puts you on track to achieve a Hospitality Team Member Level 2 Apprenticeship over 15 months. You'll gain a nationally recognised qualification while supporting our business and creating unforgettable guest moments!
What your apprenticeship includes:
- Work-based training with a Lifetime Learner Coach (face-to-face and remote sessions every 6 weeks) and an in-workplace mentor. 🧑🏫
- Functional Skills in English and Maths (if needed).
- Regular reviews every 12 weeks with your coach and line manager.
Perks of being part of the Mitchells & Butlers family:
- Endless progression opportunities, including higher-level apprenticeships. 📈
- A massive 33% discount across all our amazing brands. 🍔
- 20% off for your friends and family. 👨👩👧👦
- Wagestream: Access earned pay when you need it. 💰
- Paid qualifications to boost your skills.
- Discounts on gym memberships. 💪
- Awesome Team Socials – work hard, play hard! 🎉
Key responsibilities
- Offer a warm welcome and farewell to guests, communicating service cycle, products, and offers.
- Provide personalised recommendations to cater to guest needs and preferences.
- Provide fast and efficient service, handling guest queries and complaints promptly.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training, e-learning and complete assigned learning modules.