Apprentice Team Leader
Lifetime Training · Midlands · B21 8PJ
About the role
Apprentice Team Leader - Farmhouse Inns 🌟
Ready to lead the charge and make every customer's visit a 5-star experience? 🤩 As an Apprentice Team Leader at Farmhouse, your energy and passion for amazing customer service are key! You’ll be the go-to person for our front-of-house crew, making sure everyone's on point and ready to wow guests. 💯 But it's not just about killer food and drinks; think fun quizzes and epic music nights! 🎶 Your creative spark and super-organiser skills can bring our community together.
At Farmhouse Inns, we’re all about delicious food, great value, and that cosy, home-away-from-home vibe. 🏡 Whether it's a chill weeknight dinner or a hearty Sunday roast, we’ve got you covered. Quality and value? That’s our jam! 💎
Your mission, should you choose to accept it... 🚀
- Deliver unforgettable experiences for every customer, every single time. ❤️
- Step up and support the management team, handling any issues that pop up. 🛡️
- Master the art of coordinating the team during busy shifts – think smooth sailing! ⛵
- Keep our bar area safe, legal, and spotless, tackling any problems ASAP. ✅
What you'll bring to the table... 🧑🍳
- A sharp eye for detail – ensuring every drink is poured to perfection. 🍻
- Be the ultimate role model, inspiring your team with awesome service and warm welcomes. 👋
- Think fast on your feet and roll with the punches during those busy rushes. 🥊
- A positive, can-do attitude and be a true team player. 🙌
We've got your back with some sweet perks! 🎁
- Discount Alert! 33% off for you and 15% for your loved ones on all our brands. Get your fave food and drinks for less! 😋
- Support System: Free employee assistance program for mental health, well-being, financial, and legal advice. You're important to us! 🧠⚖️
- Family First: Enhanced, family-friendly maternity and paternity policies. 👨👩👧👦
- Menopause Friendly Employer 🌸
- Getaway Deals: 50% off for you and 25% for your loved ones at Greene King Inns and hotels. Weekend trips on a budget! ✈️
- Refer-a-Friend: Know someone awesome? Refer them and you could bag up to £1,500 when they're placed! 💰
- Wagestream: Access your earned wages before payday for those unexpected moments. 💸
- Retail Rewards: Score up to 30% off at Superdrug, sweet deals with Three Mobile, and loads more! 🛍️
Your Apprenticeship Journey... 📚
- Learn as you earn with our work-based training – no boring college classes! It's a mix of in-person sessions and online calls with your dedicated Learner Coach every 6 weeks. Plus, you'll have a workplace mentor cheering you on. 🤝
- Boost your English and Maths skills with tailored support if you need it (GCSEs not required!). ➕➖
- Regular reviews every 12 weeks with you, your manager, and your Learner Coach to track your progress and celebrate your wins! 🎉
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
We’re all about building a culture where everyone feels valued, respected, and able to shine – from our team to our customers and communities. ✨
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.