Apprentice Team Leader
Lifetime Training · East Of England · CB3 0AF
About the role
Apprentice Team Leader @ Urban Heritage 🚀
Love the vibe of a buzzing pub? Ready to step up and lead? Urban Heritage is looking for motivated individuals with a passion for making customers feel amazing. ✨ You'll be the backbone of our front-of-house teams, ensuring everyone knows their stuff and delivers a 5-star experience. But it's not just about the food and drinks! 🍔🍻 Your creative flair and organisational skills will help us put on awesome events, from quizzes to music nights, bringing our community together. 🎶
Urban Heritage pubs are where classic British charm meets modern city energy. We're all about premium drinks, craft beers, killer cocktails, quality wines, and a menu that blends pub faves with fresh, seasonal dishes. Whether it's after-work drinks, weekend brunch, or a casual dinner, we create a stylish, energetic, and welcoming space for everyone. 😎
As an Apprentice Team Leader, you'll:
- Deliver unforgettable experiences for every customer, every single time. ❤️
- Step up for the management team and tackle any issues that pop up. 🦸
- Keep the team organised and the shifts running smoothly, like a well-oiled machine. ⚙️
- Ensure the bar is always safe, legal, and spotless, sorting out any problems pronto. 🧼
What you'll bring to the table:
- A sharp eye for detail – because every pint matters! 💯
- Be the ultimate role model for outstanding service and making everyone feel welcome. 👋
- The ability to think fast and handle whatever comes your way during a busy shift. 🧠
- A positive, can-do attitude and be a true team player. 🤝
The perks of joining us:
- Sweet Discounts: 33% off all our brands for you, 15% for your loved ones. 🥳
- Wellbeing Support: Free employee assistance program for mental health, financial, and legal advice. You've got this! 💖
- Family-Friendly: Enhanced maternity and paternity policies. 👨👩👧👦
- Menopause Friendly Employer: We've got your back. 💜
- Getaway Deals: 50% off at our Greene King Inns and hotels for you, 25% for your loved ones. Road trip! 🚗
- Refer a Friend: Earn up to £1,500 for bringing awesome people to our team. 💰
- Wagestream: Access your earned wages before payday when you need them. 💸
- Retail Rewards: Up to 30% off at Superdrug and exclusive Three Mobile discounts, plus loads more! 🛍️
Your Apprenticeship Journey:
- Work-Based Learning: No college needed! You'll train on the job with face-to-face sessions and remote calls with your Lifetime Learner Coach every 6 weeks. Plus, you'll have a dedicated workplace mentor. 🧑🏫
- Functional Skills: Get support with English and Maths (if needed) to achieve your Level 2 qualifications. 📚
- Regular Feedback: 12-weekly reviews with you, your line manager, and your coach to track your progress and celebrate your wins. 🎉
We're creating places where everyone feels welcome, safe, and like they belong. 🌈 Join us and help build that inclusive culture.
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.