It Support Apprenticeship

About the role

IT Support Apprentice 🚀

Ready to kickstart your IT career and get hands-on experience in a dynamic tech environment? We're looking for motivated individuals to join our team as IT Support Apprentices! This is your chance to learn the ropes, gain valuable skills, and grow with us. 💼

As an IT Support Apprentice, you'll dive into:

• IT Support Excellence: Provide top-notch first-line support to our awesome colleagues. 🤝
• Problem Solving: Log, track, and help fix IT issues – you'll be a tech wizard in no time! 🧙
• Hardware & Software Guru: Troubleshoot hardware, software, printing, and connectivity glitches. 💻🖨️
• Device Deployment: Help set up and deploy laptops, desktops, mobile devices, and printers. 📱
• User Management: Assist with managing user accounts and getting new team members set up smoothly. ✨
• Microsoft 365 Mastery: Support colleagues using Outlook, Teams, SharePoint, and OneDrive. 📧
• Asset & Documentation: Help keep IT asset registers, software licenses, and support docs in check. 📊
• Content Creation: Contribute to creating super-helpful user guides and knowledge base articles. 📝
• Cybersecurity Squad: Get involved in routine cybersecurity, patching, and backup tasks. 🔒
• Infrastructure Monitoring: Assist in monitoring and maintaining our network and infrastructure. 🌐
• Business Application Support: Learn to support key business apps like Microsoft Dynamics 365 Business Central and Microsoft Power Platform. 📈
• Project Power: Participate in IT improvement projects and testing. 💡
• Apprenticeship Journey: Attend dedicated training sessions and ace all your coursework. 📚

This role offers structured training and mentorship from experienced IT pros. If you're eager to learn, a natural problem-solver, and ready to make an impact, apply now! 🎉

Key responsibilities

• Provide first-line IT support to colleagues.
• Support the setup and deployment of IT hardware and user accounts.
• Provide support for Microsoft 365 and other business applications.
• Help maintain IT asset registers, software licenses, and support documentation.
• Support routine cybersecurity, patching, and backup activities.

Entry requirements

GCSE in: (English (grade Level 4-9), Maths (grade Level 4-9))