Operations Support Analyst Apprenticeship

About the role

IT Support Apprentice 🚀

Are you ready to kickstart your career in tech and become a digital wizard? 🧙‍♂️ We're on the hunt for enthusiastic individuals to join our team as IT Support Apprentices! This is your chance to dive headfirst into the world of IT, learning the ropes from day one.

What You'll Be Doing:

• Becoming a Service Now superstar: learn to tackle IT incidents and service requests by diving into tickets, gathering intel, and performing basic troubleshooting with our awesome support squad. 🧐
• Being the friendly face (or voice!) of IT: provide top-notch first-line assistance to your colleagues, whether they're next to you or across the globe. If things get tricky, you'll know who to call! 📞
• Mastering the essentials: help with everyday tasks like getting laptops ready, checking equipment, updating our asset inventory, and setting up new devices. 💻
• Following the playbook: complete simple operational activities with precision and safety by sticking to our clear team procedures. ✅
• Conquering Microsoft 365: assist users with common queries about Outlook, Teams, and other collaboration tools. 365-ing your way to success! 💡
• Tech Bar Hero: support colleagues at our Tech Bars, deskside, or office locations, welcoming them and helping with straightforward queries. 👋
• Meeting Room Maestro: get involved with meeting room technology, Microsoft Teams Rooms, and basic presentation equipment. 🎤
• Remote Control Pro: use approved remote support tools to help colleagues with simple tech issues, all under expert guidance. 🎮
• Documentation Dynamo: keep clear, concise notes in tickets, detailing issues, actions taken, and escalations. 📝
• Knowledge Sharer: help maintain simple knowledge articles and guidance notes as you grow your expertise. 🧠
• Security Savvy: always follow company policies, information security requirements, and data protection guidance. 🔒
• Apprentice Accelerator: participate in learning sessions, coaching, team meetings, and development activities. 🌱

We're Looking For:

• A curious mind with a thirst for learning. 🤔
• Reliability – we need to count on you! 👍
• Professionalism in all you do. ✨
• A positive attitude that brightens the room! 😄
• Confidence to grow into the role. 💪

Join us and build your tech skills while making a real impact! 💯

Key responsibilities

• Learn to respond to IT incidents and service requests, providing first-line assistance and simple troubleshooting.
• Assist with routine IT tasks, including equipment preparation, asset management, and device setup.
• Support users with common Microsoft 365 queries and assist with meeting room technology.
• Maintain clear ticket notes and adhere to team procedures and company policies.
• Participate in structured apprenticeship learning and help maintain knowledge articles.