Receptionist And Administrator Apprentice

About the role

Practice Administrator - Front Desk Superstar! 🌟

Are you a detail-oriented whiz with a knack for making people feel welcome? Do you thrive in a fast-paced environment and enjoy juggling multiple tasks? If so, we want YOU to join our awesome team as a Practice Administrator! 🚀

What you'll be doing:

• Becoming the ultimate expert on all things Practice-related. 🧠
• Ensuring our reception is running smoothly and efficiently, making patients and visitors feel right at home. 👋
• Being the go-to person for general inquiries, explaining how things work, and booking appointments. 🗓️
• Using your super-sleuth skills and communication powers to manage urgent cases with no appointment, keeping things calm and organized. 🧘
• Welcoming new patients, explaining the ropes, and getting them set up. ✨
• Answering and making phone calls, diverting them like a pro, and taking messages with pinpoint accuracy. 📞
• Logging home visit requests, making sure all the deets are captured. 📝
• Handling repeat prescription requests, getting them ready for patients ASAP (within 48 hours!). 📦
• Letting patients know about charges for private services, taking payments, and issuing receipts. 💰
• Keeping patient info up-to-date on our systems (think address changes, names, phone numbers – the works!). 💻
• Helping to keep our waiting room looking fresh and tidy. 🧹
• Registering new patients and temporary residents on our system – quick and accurate is key! ✅
• Reaching out to patients for routine screenings. 📞
• Organizing transport for patients when needed. 🚗
• Scanning important hospital letters and patient correspondence. 📄
• Letting our Office Manager know when supplies are running low. ✏️
• Filing electronic clinical letters into patient records. 📂
• Tackling tasks and getting them done efficiently. 💨
• Restocking the reception area to keep it looking sharp. 💯
• Completing all your mandatory training – let's keep those skills sharp! 🎓
• Becoming a whiz with our phone system, both during and after hours. 📱
• Taking on other exciting duties as requested by the Partners or Practice Manager – we love a team player! 🙌

Why this role is for you:

This is more than just a job; it's about being the first point of contact for people when they need us most. You'll be entrusted with sensitive information, and respecting patient privacy and confidentiality is PARAMOUNT. 🤫 We expect you to handle all patient, staff, and Practice information with the utmost discretion, following our strict policies and GDPR guidelines. You'll be working with confidential data, so trust and integrity are key. 💯

If you're ready to be a vital part of our team and make a real difference, apply now! 👇

Key responsibilities

• Provide effective and efficient reception services to patients and visitors.
• Manage general enquiries, explain procedures, and schedule patient appointments.
• Receive and make telephone calls, diverting calls and taking accurate messages.
• Process patient requests for repeat prescriptions and home visits.
• Enter and maintain accurate patient information and clinical records on the computer system.

Entry requirements

GCSE in: (English (grade C/4), Mathematics (grade C/4))