Insurance Claims Apprenticeship Programme

About the role

Claims Support Assistant 🚀

Are you ready to kickstart your career in a dynamic and supportive environment? We're looking for motivated individuals to join our Claims team as Claims Support Assistants! This is your chance to gain invaluable, hands-on experience in the insurance industry.

What You'll Be Doing:

• Client Communication: You'll be the first point of contact for clients, gathering essential information about their claims and ensuring they feel heard. 🗣️
• Policy Expertise: Dive deep into the world of insurance! You'll learn firsthand how different policies work and how coverage is assessed for a wide range of client claims. 📚
• Customer Service Excellence: Master the art of client interaction by handling calls professionally and delivering exceptional customer service that keeps our clients happy. 😊
• Team Collaboration: Work closely with our Claims Handlers and Executives, assisting with follow-ups to insurers and clients, ensuring claims progress smoothly. 🤝
• Data & Reporting: Get involved in preparing important reports and analysing data, contributing to our team's success. 📊

What You'll Gain:

• Practical, real-world experience in insurance claims.
• A solid understanding of insurance policies and assessment processes.
• Developed communication and customer service skills.
• Exposure to reporting and data analysis.
• A supportive team environment to learn and grow. 🌱

If you're eager to learn, have a knack for communication, and want to build a strong foundation for your future, apply today! ✨

Key responsibilities

• Support Claims Handlers and Executives by gathering information from clients about their claims.
• Gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims.
• Learn how to handle calls with clients and deliver excellent customer service.
• Support the team with following up with clients and insurers to keep claims moving.
• Help prepare reports and analyse data.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))