Bar And Waiting Apprenticeship

About the role

Bar & Waiting Apprentice 🌟 (Must be 18+ to apply!)

Ready to kickstart your career in hospitality and be the awesome personality our guests love? 😎 This is your chance to join our dynamic front-of-house team at Mitchells & Butlers! We're looking for enthusiastic individuals aged 18 or over to become our next generation of hospitality stars.

Why this role is 18+: Because you'll be working with alcohol sales and within licensed premises, which is a legal requirement! 🔞 This ensures you can fully embrace all aspects of this exciting role in line with licensing laws.

What you'll be doing:

• Be the Vibe: Welcome guests with a massive smile, share your faves from our menu, and let your personality shine! ✨ You're the reason guests keep coming back for more.
• Guest Guru: Be a pro at recommending drinks and food, remembering regulars' preferences, and making every guest feel super special. 🥰
• Team Player: Work closely with your awesome teammates, communicate clearly, and jump in to help out wherever needed. A supportive atmosphere is key! 🤝
• Keep it Sharp: Ensure our bar and dining areas are spotless and inviting. 🧼
• Learn and Grow: Dive into our training programs, both online and in-person, to become a hospitality expert. 📚
• Legit & Loving It: Always follow our brand standards, licensing laws, and company policies. You've got this! ✅

No experience? No problem! We’ll train you up on everything you need to know. Your awesome attitude and friendly nature are all you need to get started.

Your Apprenticeship Journey:

Over 15 months, you'll be working towards a Hospitality Team Member Level 2 Apprenticeship! 🏆 You'll learn hands-on in our busy sites, gain a nationally recognised qualification, and become a vital part of our success.

• Work-Based Learning: No boring college lectures! You'll have dedicated workplace training, online sessions, and regular catch-ups with your Lifetime Learner Coach. Plus, you'll have a mentor right there in the team to guide you. 🚀
• Essential Skills: We'll help you nail Functional Skills in English and Maths if you need them. ➕➖
• Regular Feedback: Get regular reviews to celebrate your wins and map out your progress. 📈

Perks of being an M&B legend:

• Future is Bright: This apprenticeship is just the beginning! Opportunities for higher-level apprenticeships await. 🌟
• Massive Discounts: 33% off at all our brands, and 20% off for your friends and family! 💸
• Financial Freedom: Wagestream lets you access your earned pay whenever you need it. 💰
• Paid Qualifications: We invest in your growth!
• Healthy Lifestyle: Discounts on gym memberships. 💪
• Good Times: Epic team socials – work hard, play hard! 🎉
• And More! Pension, 28 days paid holiday, high-street discounts, free shares, and a free employee helpline for whatever life throws at you. 💯

Pay Rate:

• 16-20 year olds: £10.85 per hour
• 21+ year olds: £12.71 per hour

At M&B, we're all about support, value, and being your authentic self in a fantastic team. Join us and help create unforgettable moments for every guest! ❤️

Key responsibilities

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Always adhere to brand standards, licencing laws and all company policies and procedures.