Apprenticeship - Patient Contact Advisor

About the role

Ready to kickstart your NHS career? 🚀 We're on the lookout for a dynamic Patient Contact Advisor to join our bustling team! This role isn't just a job; it's an opportunity to gain a Level 2 Qualification in Customer Service while enjoying a great work-life balance. ⚖️

You'll be the friendly voice connecting with the public, our amazing clinical teams, and external partners, playing a key role in keeping healthcare running smoothly across the South Coast. 🏥 Based at the Royal South Hants Hospital in Southampton, this position is perfect for outgoing individuals who are comfortable chatting on the phone and navigating information systems. 📞

Our service operates 7 days a week, 8 am to 8 pm, including all bank holidays. 🗓️ You'll be part of a roster covering early, late, and weekend shifts (with potential for enhanced pay! 💰), and you'll get your rota 6 weeks in advance – giving you plenty of time to plan your downtime. 🥳

We’re seeking driven individuals who are passionate about delivering a friendly and engaging experience to everyone they interact with. We've got your back with a full induction and all the support you need to nail your apprenticeship. 💯 Who knows where your NHS journey will lead next? ✨

Your Mission:

• Answer all incoming calls with efficiency, courtesy, and professionalism. 🌟
• Maintain top-notch work standards and professionalism at all times. 💪
• Accurately record all data in templates or patient records. 💻
• Take and deliver messages or schedule appointments for patients and healthcare professionals. ✉️
• Handle instructions and queries from healthcare professionals using our policies, procedures, and resources. 📚

Check out the attached Job Description and Person Specification for more details. We're committed to making our recruitment process accessible and inclusive for everyone. If you have any concerns about the person specification potentially creating barriers, please reach out to the Trust's Recruitment team. We're also happy to discuss flexible working options during your interview. Let's build a healthier future together! 💖

Key responsibilities

• Communicate with members of the public, clinical teams, and external stakeholders
• Answer all telephone calls in an efficient, courteous, professional, and non-judgemental manner
• Record all data accurately in templates or in patients' computerised records
• Ensure messages from all callers are taken and electronically delivered or appointed to the correct service
• Manage instructions and queries from Healthcare Professionals using policies, procedures, and information systems

Entry requirements

Essential qualifications (Essential Educated to GSCE Grade 4 or above in English and Maths or equivalent standard)

Skills