Business Support Reception Apprentice

About the role

🌟 NHS Customer Service Apprenticeship (Level 2) 🌟

Ready to kickstart your career in healthcare administration? We're looking for enthusiastic individuals to join our team as Apprentices! 🚀 This 18-month program offers hands-on experience and training to help you achieve an NHS Customer Service Level 2 Apprenticeship qualification. You'll be learning the ropes and developing essential skills within our Admin department, with the potential to secure a permanent role with us upon completion.

What you'll be doing:

• Being the first point of contact, welcoming everyone with a smile and professionalism. 😊
• Handling a variety of reception and administrative tasks efficiently and effectively.
• Answering calls, greeting visitors, and directing them appropriately. 📞
• Supporting the team by assisting with office duties and coordinating bookings. 🗓️
• Dealing with queries from the public and other agencies politely and helpfully.
• Managing messages and ensuring they reach the right people. ✉️
• Maintaining filing systems and handling confidential information with care. 🔒
• Using IT systems for various tasks. 💻

What you'll need:

• To be 16 years or older (no upper age limit!). 💯
• To have lived in the UK for the past 3 years. 🇬🇧
• A valid visa that covers the apprenticeship length, if applicable.
• To be able to access public funds and not currently in full-time education.
• To be ready to work 37.5 hours per week. ⏰
• Excellent verbal, written, and communication skills. 🗣️
• The ability to stay calm and sensitive in challenging situations. 🧘
• A proactive attitude and willingness to learn. 🌱

Bonus points if you have:

• The ability to remain calm and sensitive in difficult and stressful situations. 🧠
• A good understanding of reporting lines and who to contact. 🤝

Locations: Two positions available across different sites. 📍

Join us and build a rewarding career in the NHS! ✨

Key responsibilities

• Serve as the first point of contact, managing incoming calls and welcoming visitors professionally.
• Perform a range of reception and administrative duties efficiently and to a high standard.
• Coordinate and oversee service room bookings, reporting any problems to the line manager.
• Ensure all messages are correctly recorded and promptly passed to relevant team members.
• Undertake ad hoc secretarial/administrative duties and maintain confidential office-filing systems.

Entry requirements

Essential qualifications (Essential Good standard of Written and Spoken English Working in a team or as part of an administrative team Desirable English & Maths GCSE or equivalent functional skills Experience of working in an office environment and routine office administration)

Skills