It Support Apprentice
Securigroup Ltd · Scotland · G2 4AA
About the role
🚀 IT Support Apprentice @ SecuriGroup (Glasgow) 🚀
SecuriGroup is a leading UK security provider, rocking it across the UK and Ireland! 🇬🇧🇮🇪 We're all about blending awesome people with cutting-edge tech to keep our customers safe. Think security officers, event safety, CCTV wizards, access control pros, and intel services – we do it all! 🛡️💻
We're on the hunt for a super enthusiastic IT Support Apprentice to join our Glasgow IT crew. This is your golden ticket 🎟️ to kickstart your IT career, grab hands-on experience, and level up your tech skills in a company that's constantly growing.
What You'll Be Doing:
Reporting to our IT gurus, you'll be the first point of contact 📞 for our internal team, providing essential first-line support. You'll build killer technical, customer service, and problem-solving skills while helping keep our IT services running smoothly.
Your Mission, Should You Choose to Accept It:
- Triage, prioritize, and update service desk tickets – keeping everyone in the loop! 💬
- Be the go-to for first-line IT help across a bunch of platforms. 🖥️
- Debug common tech headaches and know when to call in the cavalry. 🦸
- Get IT gear ready, set up, and track it all – think of yourself as a tech inventory boss! 🗄️
- Help out with important business apps (with guidance, of course!). 📊
- Be a part of basic info security and compliance efforts, following our SecuriGroup rules. 🔒
What You'll Bring to the Table:
- A serious passion for IT and a thirst to learn new tech and ways of working. 🔥
- A friendly, patient, and professional vibe when helping others. 🤗
- Clear communication skills – you can explain tech stuff without making heads spin. 🗣️
- Super problem-solving skills, a sharp eye for detail, and a logical brain for figuring things out. 🧠
- Boss-level organization and time management – juggling tasks is your superpower. ⏱️
- A team player attitude, always willing to ask for help when you need it. 🤝
- Commitment to crushing your apprenticeship learning and portfolio. 💪
Bonus Points If You Have:
- Any experience with IT – personal projects, school, volunteering, or work. 🏆
- Familiarity with common workplace tools, service desks, or operating systems. 🖱️
- Experience helping people with tech or explaining tricky technical stuff. 💡
- An awareness of cybersecurity, data protection, or safe working practices. 🌐
The Deets:
- Hours: 35 hours/week, Monday - Friday, 9 am - 5 pm. ⏰
- Perks: We're all about our people! 💖 Expect a 92% employee satisfaction score, a central office location, and a canteen. 🥪
- The Future: Ace your apprenticeship and you could land a permanent contract with more awesome development opportunities! 🌟
Important Info:
This isn't just a job; it's a fully supported apprenticeship! Your dedicated QA skills coach and workplace mentor will be with you every step of the way, helping you settle in, learn everything you need, and pass your assessments. You'll even bag a nationally recognised SCQF Level 6 qualification. 🎓
Ready to launch your career and get qualified at the same time? APPLY NOW! ✨
Key responsibilities
- Triage, prioritise and update service desk tickets, communicating effectively with end users.
- Provide supported first-line assistance to organisation users across a range of platforms.
- Troubleshoot common support issues, escalating issues where appropriate.
- Prepare, configure and issue IT equipment, maintaining accurate asset, stock and equipment records.
- Support and administer business-critical applications under guidance.