End User Support – Information Communications Technician Level 3 Apprenticeship
Thales · Yorkshire And Humberside · DN4 5RA
About the role
Ready to kickstart your IT career? 🚀 Are you a tech whiz with a knack for helping people? 💡 Got a brain that loves solving puzzles? 🧩 Then our Level 3 ICT Apprenticeship is your ultimate launchpad! 🚀
What's in it for YOU?
- Get Paid to Learn: Earn a salary from day one. 💰
- Real-World Experience: Dive into a live IT support environment. 💻
- Skill Up Big Time: Get job-specific training and crush your development goals. 💪
- Job Security: Secure a permanent role from the get-go. 💯
- Study Covered: We fully fund your tuition fees with approved training providers. 📚
About the Role
As an End User Support Apprentice, you'll be a crucial player on our EUS squad, providing awesome IT support to all our UK business users through our Service Desk. Your mission:
- Log, troubleshoot, and fix tech issues. 🛠️
- Handle service requests like a pro. ✅
- Support users via phone and chat – you'll be their tech hero! 🦸
- Team up with the wider EUS and other IS teams. 🤝
- Keep everything secure and by the book. 🔒
What You'll Master
- ServiceNow: Our go-to Service Desk tool.
- User Support: Helping people with their everyday tech dramas.
- Customer Service: Delivering top-notch service to internal clients.
- Teamwork: Collaborating effectively across different departments.
- Core IT: Building a strong foundation in all things tech.
- Troubleshooting: Becoming a problem-solving ninja. 🥷
- IT Security: Understanding the essentials to keep us safe.
Your Apprenticeship Adventure
This is an 18-month Level 3 ICT apprenticeship, delivered virtually. You'll gain a solid understanding of IT best practices, skills, and knowledge. You'll learn to diagnose issues, provide support, and master the tools and processes needed in a dynamic IT environment. One day a week is dedicated to your studies, and the other four are for hands-on experience in our IT/IS team.
Our virtual learning model includes:
- Live virtual lectures. 🧑🏫
- Awesome online learning resources. 🌐
- Self-paced learning activities. 🏃♀️
Entry Requirements
- 5 GCSEs at grades 9-4 (A*-C), including English and Maths.
- Sorry, if you already have a degree, this programme isn't for you.
Important Security Stuff 🛡️
Due to the nature of our work, all roles require security clearance. You’ll need the permanent right to work in the UK and be able to pass UK Government security checks (BPSS and SC). This typically means living in the UK for the last five years. We'll ask for proof of your identity, right to work, and history. More info here: [https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels](https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)
Perks & Benefits 🎉
- Salary: £24,000 per year.
- Bonuses: Performance-related pay uplifts.
- Holidays: 201 hours per year + company day + bank holidays.
- Pension: Contributory Company Pension.
- Health: Health Care Cash Plan.
- Flexibility: Hybrid/flexible working options.
- Support: Employee assistance programme, learning and development.
- Savings: Employee discounts.
- Cover: Life Cover.
- Give Back: 80 hours volunteering per year (first two years).
Ready to Apply? 🚀
1. Apply Online: Register your interest. You can apply for multiple roles later!
2. Upload CV: Get your CV ready.
3. Check Emails: Look for an invite from recruiting@jobalerts.thalesgroup.com.
4. Complete Application: Follow the link and apply for your primary role and up to 3 more.
5. Online Tests: Prove your skills!
6. Virtual Assessment Centre: Group exercises and interviews.
7. Job Offer: If you impress, you'll get an offer!
Key Dates:
- Applications Close: 11:59 PM, Wednesday 17 February 2027. (Apply ASAP – roles can close early!)
- Assessment Centres: February - May 2027.
- Induction Week: Monday 6 September - Friday 10 September 2027.
For more on our Future Talent program and tips, visit Thales Future Talent - Connectr.
Thales is an equal opportunities employer. We celebrate diversity and inclusion! 🌈
Click "Apply" to start your journey! Don't wait, apply early! ⏳
Key responsibilities
- Logging, troubleshooting, diagnosing and managing incidents
- Assisting with incidents & service requests
- Assisting end users over the phone and via chats
- Collaborating with the wider EUS and other IS squads
- Ensuring security and process compliance is adhered to