Service Delivery Manager - Associate Project Manager Higher Apprenticeship
Thales · South West · BA8 0DH
About the role
Ready to kickstart your career and level up your skills? 🚀 Thales is looking for bright minds with a passion for making things happen in project management and support engineering! 💡 Got a super curious mind and want an employer who's got your back with studies *and* awesome on-the-job experience? Join our global, innovative, and industry-leading team! ✨
What's in it for You?
- Earn While You Learn: Get paid a competitive salary! 💰
- Real-World Experience: Dive into hands-on, job-specific training. 🛠️
- Get Qualified: Achieve a recognised professional qualification. 🎓
- Secure Your Future: A permanent role from day one! 💯
- Study on Us: We'll cover your tuition fees! 📚
- Build Your CV: Gain valuable experience and grow your career. 🌱
- Make an Impact: High-profile role where you can make a real difference. 🌟
- Learn from the Best: Develop skills with experienced pros for long-term growth. 📈
About the Role:
Our Services teams are the engine behind delivering top-notch services to our customers worldwide. As a Service Delivery Manager Apprentice, you'll be a key player in coordinating and delivering services for Thales' internal and external customers. Think managing everything from spare parts and repairs to ensuring capabilities are always ready. You'll be the crucial link between our customers and our UK Services operational teams, focused on exceeding expectations and delighting our clients. 🤝 Customer relationships are everything here – we want you to anticipate needs and offer solutions that add serious value.
What You'll Master:
- Integrated Logistic/Product Support Engineering Management
- Customer Relationship Management
- Operational Strategy
- Project Management & Business Finance
- Digital Operations
- Leadership Skills 🗣️
- Communication & Collaboration 🤝
- Problem-Solving & Decision Making 🤔
- Commercial Awareness
Your Apprenticeship Journey:
You'll study for a Level 4 Associate Project Manager Apprenticeship, delivered virtually with live lectures, 1-2-1 coaching, online resources, and self-directed learning. It's the perfect blend of academic knowledge and practical skills. 💻
Entry Requirements:
- 2 A Levels (Grade C or above) in any subject OR equivalent Level 3 qualification (e.g., BTEC Diploma MM, T Level Merit, Level 3 Apprenticeship).
- 5 GCSEs (Grade 9-4 / A-C) including English and Maths.
- *Please note:* If you already have a relevant degree, this programme isn't for you.
Awesome Perks:
- Competitive Salary: £24,000 per year
- Performance-related pay boosts 🚀
- Holiday: 201 hours per year + company day & bank holidays 🏖️
- Contributory Company Pension 💼
- Health Care Cash Plan 🩺
- Hybrid/Flexible Working Options 🏡
- Employee Assistance Programme (support when you need it)
- Learning & Development Support 💡
- Employee Discounts & Wellbeing Initiatives 😊
- Life Cover 🛡️
- 80 Hours Volunteering per year (first two years) 🫶
How to Apply:
Ready to join the Thales family? Follow the link to apply online! 🔗 Make sure to submit your application early as roles can close before the deadline. ⏳
*Please be aware that due to the nature of our work, all roles are subject to security requirements, including UK Government security checks. You must have the permanent right to work in the UK and meet specific nationality and residency requirements for certain programmes.*
Thales is all about equal opportunities, diversity, and inclusion. Let's build something amazing together! 💪
Key responsibilities
- Co-ordinate and deliver Services and Programmes for customers
- Create and maintain customer relationships
- Act as a link between customers and UK Services operational delivery teams
- Develop skills and experience in Integrated Logistic/Product Support Engineering Management
- Develop skills and experience in Project Management & Business Finance