Service Delivery Manager - Scqf Level 8 Project Management Modern Apprenticeship

About the role

🚀 Service Delivery Manager Apprentice – Shape the Future with Thales! 🚀

Are you a natural leader with a knack for problem-solving and a drive to support cutting-edge engineering services? 🤔 Got a brain that's always buzzing with ideas and looking for a place that invests in YOU? 💡 We’re on the lookout for ambitious individuals to join our innovative, industry-leading global organisation. This isn't just a job; it's a launchpad for your career, with us backing your academic journey and providing unforgettable on-the-job experience.

Why Thales? It’s a Win-Win! 🏆

• Earn While You Learn: Pocket a competitive salary of £24,000 per annum, with potential for performance-based pay uplifts! 💰
• Real-World Experience: Dive into hands-on, job-specific training that translates directly into valuable skills. 🛠️
• Grow Your Career: We’re committed to your development with expert training and a clear path forward. 🌱
• Get Qualified: Work towards a recognised SCQF Level 8 Project Management Modern Apprenticeship. 🎓
• Start Strong: Secure a permanent role from day one. ✅
• Education Funded: We've got your tuition fees covered! 📚

About the Role: Become a Service Delivery Champion! 🤝

Our Services teams are the backbone of Thales UK, ensuring our customers receive top-tier support and seamless service delivery. As a Service Delivery Manager Apprentice, you'll be at the heart of this, working alongside passionate professionals focused on exceeding customer expectations. You'll learn to:

• Build Rock-Solid Relationships: Become the vital link between our customers and our UK Services teams, ensuring their needs are not just met, but anticipated. 🌟
• Drive Success: Master the art of coordinating and delivering services and programmes, from essential spares and repairs to ensuring crucial capabilities are always available. ⚙️
• Add Value: Discover how to offer solutions that truly make a difference and delight our clients. ✨

What You'll Master: 🧠

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership Skills
• Communication & Collaboration
• Problem-Solving & Decision Making
• Commercial Awareness

Your Apprenticeship Journey: 🚀

You’ll be studying towards your SCQF Level 8 Project Management Modern Apprenticeship with QA, delivered through engaging virtual learning:

• Live virtual lectures that bring learning to life. 💻
• Personalised 1-2-1 coaching calls. 💬
• A wealth of online learning resources. 📚
• Dynamic self-directed learning activities. ✍️

This is your chance to blend academic brilliance with practical, real-world application.

Ready to Apply? Here’s What You Need: ✅

• Highers: 2 Highers at Grade C or above (any subject).
• OR An equivalent Level 3 qualification.
• Standards: 5 Standards at Grade A-C, including English and Maths.

• Important Notes:
• Applicants who already hold a relevant degree are not eligible for this programme.
• You must be a resident in Scotland on or before August 1, 2027, and remain so for the duration of the programme.
• Due to the nature of our work, all roles are subject to security requirements. You must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks (BPSS and SC Clearance). This typically requires continuous residency in the UK for the last five years. For this specific role supporting a UK Eyes Only programme, applicants must be British citizens from birth and hold no other nationality.

Awesome Perks! 🎉

• Generous Holiday: 201 hours per year, plus a company day and bank holidays. ☀️
• Pension: Contributory Company Pension to secure your future. 👴
• Health Support: Health Care Cash Plan for your wellbeing. 🏥
• Work-Life Balance: Hybrid/flexible working options to suit your lifestyle. 🏡
• Support System: Employee Assistance Programme for when you need it. 🎧
• Exclusive Discounts: Access to employee discounts and wellbeing initiatives. 🛍️
• Life Cover: Peace of mind with Life Cover. 🛡️
• Give Back: 80 Hours Volunteering per year (for the first two years). 💖

The Application Journey: 🗺️

1. Apply Online: Submit your interest now! You'll have the chance to apply for more roles later.

2. Upload CV: Get your CV ready.

3. Check Emails: Look out for an invitation to apply from recruiting@jobalerts.thalesgroup.com.

4. Complete Application: Follow the link to formally apply for your primary role and up to 3 others.

5. Online Tests: Show us what you've got in our assessments.

6. Virtual Assessment Centre: If you progress, you'll join us for group exercises and interviews.

7. Job Offer: Successful candidates will receive an offer from Thales!

Key Dates to Remember: 🗓️

• Applications Close: 11:59 PM, Wednesday, February 17, 2027. (Don't wait – roles can close early!)
• Assessment Centres: February - May 2027.
• Induction Week: September 6 - September 10, 2027.

Ready to launch your career? Click 'Apply' and join the Thales team! ✨

Key responsibilities

• Co-coordinating and delivering services and programmes for internal and external customers.
• Creating and maintaining customer relationships.
• Acting as the liaison between customers and operational delivery teams.
• Managing customer relationships to anticipate needs and provide value-adding solutions.
• Striving to exceed customer expectations and ensure customer satisfaction.

Skills