End User Support Level 3 Apprenticeship

About the role

✨ IT Support Apprentice ✨

Are you a tech enthusiast with a knack for problem-solving? 🧠 Got a curious mind and ready to dive into the world of IT support? This Apprenticeship Programme is your launchpad! 🚀

Why Join Us?

• Get Paid to Learn: Earn a salary while you earn your apprenticeship qualification. 💰
• Real-World Experience: Get hands-on with actual IT support tasks. 💻
• Expert Training: Receive dedicated job-specific training and development. 📚
• Job Security: Secure a permanent role from day one. ✅
• Study Fully Funded: We cover all tuition fees for your approved training provider. 💯

About the Role:

As an End User Support Apprentice, you'll be a key player in our EUS squad, providing essential IT support to all our UK business users. Your mission? To keep our systems running smoothly! 🔧

What You'll Be Doing:

• Logging, troubleshooting, and resolving IT incidents. 🐞
• Assisting users with their IT queries and service requests. 🙋‍♀️🙋‍♂️
• Managing IT stock and equipment. 📦
• Setting up new laptops and desktops. 🖥️
• Deploying software and mobile devices. 📱
• And so much more! ✨

What You'll Learn:

• Mastering ServiceNow (our Service Desk tool). 🧑‍💻
• Providing top-notch support to end users. 👍
• Delivering exceptional service to internal customers. 🌟
• Collaborating effectively with colleagues across different teams. 🤝
• Core IT principles and best practices. 💯
• Service Management and troubleshooting techniques. 🛠️
• IT Security fundamentals. 🔒

The Apprenticeship Programme:

Enrol in a Level 3 ICT apprenticeship, delivered virtually over 18 months. You'll build a solid foundation in IT, learning to diagnose issues, support users, and navigate the tools and processes of a professional IT environment. You'll have one dedicated day per week for your studies and four days to apply your new skills in our IT/IS team.

Learning Style:

• Live virtual lectures 🎤
• Online learning resources 🌐
• Self-directed learning activities 💡

Entry Requirements:

• Academics: 5 Standards or National 5s at Grade C or above, including English and Maths. 📝
• Residency: Be a resident in Scotland on or before August 1, 2027, and for the entire duration of the programme. 🏴󠁧󠁢󠁳󠁣󠁴󠁿
• Exclusion: Applicants who already hold a relevant degree are not eligible. 🚫

Awesome Benefits:

• Salary: £24,000 per annum. 💵
• Performance Pay: Potential for uplifts based on your performance. 🎉
• Holiday: 201 hours of holiday per year, plus company and bank holidays. 🌴
• Pension: Contributory Company Pension scheme. 👵👴
• Healthcare: Health Care Cash Plan. 🩺
• Flexibility: Hybrid/flexible working options. 🏠💻
• Support: Employee assistance programme & ongoing learning and development. 🚀
• Perks: Employee discounts and wellbeing initiatives. 😊
• Life Cover: Provided for peace of mind. 🛡️
• Volunteering: 80 hours of volunteering per year (for the first two years). 💖

How to Apply:

Ready to kickstart your IT career? Click the apply button! 👇

• Apply Online: Submit your initial application to register your interest. You can apply for one primary role and up to three additional roles at the full application stage.
• Upload CV: Make sure to upload your CV.
• Check Emails: Look out for an invitation to apply from `recruiting@jobalerts.thalesgroup.com`.
• Complete Application: Follow the link in the email to finish your application.
• Online Tests: Complete assessments to gauge your suitability.
• Virtual Assessment Centre: If shortlisted, you'll attend a virtual assessment centre with group exercises and interviews.
• Job Offer: Successful candidates will receive a job offer from Thales! 🥳

Important Dates:

• Applications Close: 11:59 PM on Wednesday, February 17, 2027. Apply early as roles may close sooner if high demand! ⏳
• Assessment Centres: February - May 2027.
• Induction Week: September 6 - 10, 2027.

Security Note: Due to the nature of our work, all roles are subject to security requirements, including UK Government security checks. You'll need the permanent right to work in the UK and be able to successfully complete and maintain these checks.

Thales is committed to equal opportunities, diversity, and inclusion. We can't wait to hear from you! 🌟

Key responsibilities

• Logging, troubleshooting, diagnosing and managing incidents
• Assisting with incidents & service requests
• Stock Management
• Laptop/desktop builds
• Software deployments

Skills