2027 Service Delivery Manager Apprentice - Templecombe

About the role

✨ Join the Thales UK Services Team as a Service Delivery Manager Apprentice! ✨

Are you ready to dive into the world of high-tech solutions and make a real impact? At Thales UK, our Services teams are the backbone, ensuring our cutting-edge products and capabilities are delivered flawlessly to our customers. We're looking for ambitious individuals to join our Service Delivery Manager (SDM) apprenticeship program! 🚀

As an SDM, you'll be at the forefront of ensuring our customers receive outstanding service. You'll work alongside amazing professionals like Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, all united by a passion for excellence. 🔥

What you'll do as an SDM:

You'll be the go-to person for coordinating and delivering critical services and programs for both our internal teams and external clients. This could involve everything from managing spare parts and repairs to ensuring essential capabilities are always up and running. 🛠️ Your knack for building and nurturing strong customer relationships will be key. You'll act as the vital connection between our customers and our UK Services operational delivery teams. Your mission? To go above and beyond, leaving our customers consistently delighted! 🤩 Customer relationship management is your superpower, allowing you to anticipate needs and propose solutions that truly add value. 💯

What you'll learn and gain:

This apprenticeship is your launchpad to mastering essential skills:

• Integrated Logistic/Product Support Engineering Management: Get hands-on with managing product support. ⚙️
• Customer Relationship Management: Become a pro at building and maintaining stellar client connections. 🤝
• Operational Strategy: Understand the bigger picture of how we operate. 🗺️
• Project Management & Business Finance: Learn to manage projects and understand the financial side of things. 💰
• Digital Operations: Dive into the world of digital processes and tools. 💻
• Leadership: Develop your ability to guide and inspire. 🌟
• Communication & Collaboration: Master the art of working effectively with others. 🗣️
• Problem-Solving & Decision Making: Tackle challenges head-on and make smart choices. 🤔
• Commercial Awareness: Understand the business landscape. 📈

If you're eager to learn, ready to take on exciting challenges, and passionate about customer success, we want to hear from you! Apply today and kickstart your career with Thales UK! 🚀

Key responsibilities

• Co-coordination and the delivery of Services and Programmes for internal and external customers.
• Creating and maintaining customer relationships.
• Acting as the link between the customer and the UK Services operational delivery teams.