Sales And Service Executive Apprentice

About the role

🚀 Customer Support Specialist - Join Our Dynamic Team! 🚀

Are you ready to level up your career? We're on the hunt for enthusiastic and driven individuals to join our awesome customer support squad! If you're a natural communicator, love a challenge, and want to make a real impact, this is the gig for you. 😎

What You'll Be Doing:

• Being the Voice of Awesome: You'll be the first point of contact for a ton of incoming calls, emails, and general enquiries. Think of yourself as the ultimate problem-solver and info-giver! 📞📧
• Getting Things Done: Dive into proactive work like managing certificate applications, nurturing training leads, and processing sales orders. You'll be the engine behind crucial processes! ✨
• Infection Control Champion: Conduct virtual appointments to review decontamination, offering expert advice and guidance on IPC and all things cleanliness. 🧼
• Query Ninja: Tackle questions related to our compliance club, sales, products, training, or general customer service. You'll be connecting with customers via phone and email to get them sorted! 🎯
• Opportunity Scout: Spark sales leads and opportunities by having engaging, proactive conversations with customers on every call. You've got a knack for spotting potential, right? 👀
• System Superstar: Accurately report all your amazing opportunities within our system. 📊
• Needs Detective: Identify and assess customers' infection control needs through insightful phone conversations. You'll be uncovering what they truly need! 🕵️‍♀️
• Relationship Builder: Forge strong, lasting relationships built on trust through open and interactive communication. Customer retention is your superpower! 💪
• Info Guru: Provide precise, valid, and complete information by mastering our CRM system. Accuracy is key! 💯
• Target Smasher: Meet personal and team sales targets, alongside call handling quotas. You're motivated to excel! 🏆
• Resolution Rockstar: Handle complaints with grace, offer fantastic solutions and alternatives within set timeframes, and follow up to ensure everything is resolved. 🌟
• Record Keeper Extraordinaire: Maintain clear records of customer interactions, manage customer accounts, and file documents diligently. Organization is your middle name! 📂
• Policy Pro: Adhere to all communication procedures, guidelines, and policies. You're a team player through and through! 👍

Ready to make your mark? Apply now! 🔥

Key responsibilities

• Answering and dealing with a large number of incoming calls, emails and enquiries
• Resolving queries relating to compliance club, sales, products, training or customer service
• Creating and generating sales leads and opportunities by proactive discussions
• Providing accurate, valid and complete information by using the CRM correctly
• Keeping records of customer interactions, process customer accounts and file documents

Entry requirements

GCSE in: (English (grade 4/C Minimum), Maths (grade 4/C Minimum))