Account Sales Support Apprentice

About the role

Customer Service Rockstar Wanted! 🚀

Are you a communication whiz with a knack for organization? Do you thrive in a fast-paced environment and love helping people? If so, we want YOU to join our awesome team as a Customer Service Assistant!

What you'll be doing:

• Juggling customer requests from phone calls 📞, emails 📧, and our super-sleek CRM system.
• Handling payments like a pro (don't worry, we'll train you!). 💳
• Being the go-to person for all things courier-related – keeping our customers in the loop! 🚚
• Sorting out customer credits and returns smoothly. ✅
• Diving into our database for some important cleaning and data entry – think of it as digital housekeeping! 🧹
• Gathering and sharing product info with our amazing customers and potential new ones. 💡
• Chatting with customers live online – be our digital ambassador! 💬
• Fetching those extra bits of info needed to nail those email enquiries. 🧐
• Helping out with other cool tasks as directed by your Departmental Manager. 🌟

If you're ready to level up your customer service game and make a real impact, hit that apply button! We can't wait to hear from you! 🎉

Key responsibilities

• Taking and processing customer orders via multiple channels and CRM system
• Taking card payments
• Liaising with customers regarding courier issues
• Arranging customer credits and returns
• Database cleansing and data entry into CRM system

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))