Customer Service Apprentice

About the role

Apprentice Trade Counter Assistant 👷‍♂️🛠️

Are you ready to kickstart your career and learn the ropes of the building supplies industry? Elliotts is looking for enthusiastic individuals to join our team as Apprentice Trade Counter Assistants! This is your chance to gain hands-on experience and earn while you learn, all while working towards a qualification with HTP Apprenticeship College. 🚀

What you'll be doing:

• Mastering our Products: Get to know our wide range of essential building materials, from timber 🌳 and bricks 🧱 to all the bits and bobs your projects need.
• Customer Service Superstar: Serve our valued trade and home customers across the counter, over the phone 📞, and via email 📧.
• Quote Champion: Learn to calculate prices and create quotes for our customers' diverse jobs.
• Yard Operations: Spend time in our busy yard, checking in deliveries 🚚 and loading up customer orders.
• Logistics Guru: Understand how we meticulously plan deliveries and ensure materials reach sites right on time. ⏱️
• Stock Management Pro: Discover the secrets of ordering stock and making sure we always have exactly what our customers need. ✅
• Branch Success Insights: Learn what makes a branch thrive, from top-notch customer care to achieving profitability. 💰
• Branch Management Exposure: Work closely with your Branch Manager to see the day-to-day operations of a successful branch.
• Cross-Branch Collaboration: Gain valuable insights by spending time with other branches and teams across Elliotts.

Join us and build your future! 💪

Key responsibilities

• Familiarise with company products and services.
• Serve trade and home customers via various communication channels.
• Calculate prices and provide quotes for customer jobs.
• Manage yard operations, including checking deliveries and loading customers.
• Assist with delivery planning and stock ordering processes.