Advanced Business Administrator Apprenticeship

About the role

Client Care Coordinator 🤝 | Full-Time | [Location]

Ready to kickstart your career in a role where you make a real difference? We're looking for enthusiastic individuals to join our team as Client Care Coordinators. This is your chance to gain hands-on experience and develop essential skills in a supportive and dynamic environment. 🚀

What you'll be doing:

• Customer Service Superstar: Answering calls from clients, families, healthcare partners, and our amazing staff with professionalism and a genuine desire to help. 🤗
• The Go-To Person: Being the main point of contact for hospitals, GPs, and local authority representatives. You're our front line! 🌟
• Email Guru: Managing email correspondence and responding to queries super fast. 📧
• Scheduling Mastermind: Arranging client care appointments and visits for our dedicated domiciliary care team. 📅
• Logistics Whiz: Coordinating changes, cancellations, and urgent requests for appointments – keeping everything running smoothly. ⏰
• Rota Rockstar: Keeping staff rotas accurate and communicating any changes clearly to the team. 🗓️
• Record Keeper Extraordinaire: Maintaining client records in line with GDPR and CQC requirements – super important! 🔒
• Documentation Dynamo: Preparing, updating, and filing care documentation, assessments, and contracts. 📂
• Recruitment Support: Assisting with the recruitment and onboarding process by collating documents and scheduling interviews. 💼
• Office Organisation: Ordering and managing office supplies and keeping our workspace neat and tidy. 🪴
• Reporting Ace: Supporting the preparation of reports, audits, and data summaries for management. 📊

We're looking for someone who:

• Has excellent communication skills (both written and verbal).
• Is organised and detail-oriented.
• Can multitask and prioritise effectively.
• Is a team player with a positive attitude.
• Is eager to learn and grow. 🌱

This is an incredible opportunity to:

• Gain valuable experience in the healthcare sector.
• Develop your administrative and organisational skills.
• Be part of a friendly and supportive team. 😊
• Make a positive impact on people's lives. ❤️

If you're ready to jump in and make a difference, we'd love to hear from you! Apply now! ✨

Key responsibilities

• Answer incoming calls professionally and empathetically.
• Act as the main point of contact for external partners.
• Manage email correspondence and respond promptly to queries.
• Schedule and coordinate client care appointments and visits.
• Maintain client records and prepare care documentation.

Entry requirements

GCSE in: (English (grade 3), Maths (grade 3))