Commercial Account Manager Apprentice

About the role

Customer Order Specialist 🚀

Ready to be the key player in making our customers' experiences awesome? We're looking for sharp individuals to join our team and keep things running smoothly! 🌟

What you'll be doing:

• Taking charge of customer order requests and dropping knowledge bombs 💣 about our services, how long things take, and what they cost.
• Keeping customers in the loop 📣 about any order changes or hiccups ASAP. If there are delays, you'll be the one offering up solutions and pricing.
• Shouting out 👍 important transport updates like load and delivery confirmations the moment they happen.
• Making sure all the crucial deets are logged in our system when creating an order and passing on vital info to our internal squads so we nail every customer request.
• Diving into kickback reports and post-job reviews to spot any extra costs, loop in the customer, and get those charges sorted. 💰
• Checking and tweaking our templates against completed orders to ensure everyone has the clear instructions they need. ✅
• Tackling customer complaints head-on and building firewalls 🔥 to stop them from happening again.
• Flagging any recurring, unrecoverable costs to your Team Leader. 🚩
• Crushing our On-Time, In-Full (OTIF) performance metrics for each customer and whipping up plans to keep those scores sky-high. 📈
• Whipping up customer-requested reports (think OTIF, extra cost breakdowns) right on time. ⏱️

Your Goals:

• Hit those service and financial targets while staying within budget. 🎯
• Deliver customer service that's next-level amazing. ✨
• Build killer relationships with our internal teams and our clients.🤝

Key responsibilities

• Handle customer order requests and provide accurate and timely information about services, lead times and costs.
• Keep customers informed of any impact or changes to their orders, providing alternative options and costs where necessary.
• Ensure all required order details are captured in the system and communicate key requirements to internal departments.
• Review, advise the customer, and recharge all applicable additional costs after job completion.
• Compile and produce any customer requested reports within the timeframe required.