It Support Apprentice

About the role

Job Title: IT Support Specialist 🚀

Ready to dive into the world of tech and help people solve their digital puzzles? We're on the hunt for a motivated individual to join our dynamic team as an IT Support Specialist! If you're a natural problem-solver with a knack for clear communication and a passion for keeping things running smoothly, this could be your dream role. ✨

What you'll be doing:

• Being the first point of contact for incoming IT issues, handling them like a pro over the phone and via email. 📞📧
• Taking full ownership of incidents from start to finish, guiding them through a logical and efficient resolution process. 🧩
• Keeping our clients in the loop every step of the way, so they always know what's happening. 🗣️
• Mastering our incident logging system to accurately categorize and prioritize issues, making sure everything is handled according to our procedures. 📊
• Getting hands-on with users to diagnose and resolve technical challenges, aiming for that all-important first-contact resolution. 💡
• Keeping a watchful eye on the status and progress of your assigned incidents and tasks within our system. 👀

We're looking for someone who:

• Has an innate talent for troubleshooting and slaying those tech problems. ⚔️
• Thrives on change and is always looking for ways to make things better. 🌱
• Can communicate ideas and information clearly and to the point. 🎯
• Can effectively plan and manage their own workload to crush those daily KPIs. 🏆
• Is genuinely passionate about customers and delivering top-notch service. ❤️
• Is eager to stay sharp and up-to-date with the technologies we support, including: Firewalls, Network routing and switching, Office 365, Enterprise Mobility & Security (Intune, Azure AD), Wireless Networking, Azure Active Directory, Exchange and Exchange Online, Teams, SharePoint, and Anti-Virus technologies (like Bitdefender). 💻

Think you've got the skills and the drive to be part of Team Enable? Don't wait – apply now! 🎉

Key responsibilities

• Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail
• Taking ownership of incidents and managing them in a logical and methodical manner
• Proactively keeping the customer informed of progress
• Accurately logging incidents by categorising and prioritising them
• Conducting full and thorough diagnostics with end-users to enable fault resolution

Entry requirements

GCSE in: (English (grade 4/C and above), Math (grade 4/C and above))