It Support Apprentice

About the role

IT Support Technician 🚀

Are you a tech whiz ready to dive into the exciting world of IT? We're looking for bright minds to join our team and help keep our clients' tech running smoothly! If you're passionate about hardware, software, and solving problems, this is the gig for you. 💻✨

What You'll Be Doing:

• Getting your hands dirty with desktop and server hardware installations and builds. 🛠️
• Working in data centres to set up new racks, servers, storage, and network devices. ⚡
• Diagnosing and fixing any hardware or software issues. 💡
• Providing top-notch first-line user support, both in-person and over the phone. 📞
• Travelling to client sites across England to tackle issues and work on cool projects. 🌍
• Being a star team player, ready to jump in and help out during busy times. 🤝
• Occasionally, you might be away from home for project work, so get ready for some adventure! ✈️

What You'll Bring:

• 1-2 years of experience in a client-facing IT support role.
• An IT degree (minimum 2:2) or equivalent practical experience. 🎓
• Certifications like MCP, MCITP, A+, and CCENT are a big plus. 👍
• Solid knowledge of PC, laptop, server, and printer hardware. 🖥️
• Familiarity with Windows Server, networking, Active Directory, Apple/MAC devices, and Citrix is awesome! 🍏
• Expertise with desktop operating systems (XP, Vista, Windows 7, 8, 10) and MAC OSX.
• Experience installing and configuring peripherals like network printers and routers. 🌐
• Data centre experience? Even better!
• A CCNA certification would be a bonus.

What Makes You Awesome:

• You're a natural team player who loves collaborating. 🤗
• Your communication skills are on point, both talking and writing. ✍️
• You can chat with anyone, from tech newbies to seasoned pros. 🗣️
• You're confident, proactive, and always looking for ways to make things better. 😎
• You drive innovation and spot opportunities for improvement! 🌱

Key responsibilities

• Install and build desktop/server hardware, delivering to customer environments.
• Install rack, servers, storage, and network devices within data centres.
• Repair or troubleshoot faulty equipment, installing and configuring hardware and software.
• Resolve first-line user support requests both onsite and over the phone.
• Travel to client sites to address issues requiring an onsite presence and support project works.

Entry requirements

GCSE in: (English (grade 4/C and above), Math (grade 4/C and above))