Business & Personnel Administrator Apprentice

About the role

🌟 Customer & Operations Support Specialist 🌟

Are you ready to kickstart your career and make a real impact? We're looking for enthusiastic and organized individuals to join our dynamic team as Customer & Operations Support Specialists. This is your chance to gain invaluable experience across various business functions and develop essential professional skills. 🚀

What You'll Be Doing:

• Customer Communication Hub: Be the first point of contact, answering incoming calls and emails from our awesome customers, skilled engineers, and trusted suppliers. 📞📧
• Tech Savvy Service Tracking: Accurately log all service calls and maintenance requests in our systems – think of yourself as the digital guardian of our operations! 💻
• Keeping Everyone in the Loop: Provide customers with timely and clear updates on their service requests, ensuring they're always informed. ✅
• Engineer Coordination: Work closely with our engineers to schedule call-outs, manage repairs, and follow up on tasks. 🤝
• Proactive Planning: Assist with scheduling planned maintenance visits to keep everything running smoothly. 🗓️
• Professional Growth: Develop your confidence and professionalism in every interaction with customers and colleagues. You'll shine! ✨
• Record Keeper Extraordinaire: Update and maintain our service records and job sheets, keeping our data pristine. 📂
• Organization Master: File and organize both physical and digital documents with precision. 📦
• Financial Flow Support: Help generate invoices and process purchase orders. 💰
• Data Entry Dynamo: Accurately input information into our CRM and job management systems. 💯
• Stock & Parts Ace: Support stock control and parts ordering as needed. 🛒
• General Admin Rockstar: Assist with a variety of general administrative tasks across the business. 🌟
• Logistics Learner: Learn how to efficiently manage engineer diaries and plan routes. 🗺️
• Team Player: Support your colleagues with ad-hoc administrative tasks and exciting projects. 💡
• Process Innovator: Attend team meetings and contribute your brilliant ideas for improving our processes. 🧠
• Business Explorer: Shadow different departments to gain a comprehensive understanding of how our business works. 🧭
• Relationship Builder: Build strong, positive working relationships with colleagues, customers, and suppliers. 🥰

What We're Looking For:

• A proactive attitude and a willingness to learn. 💪
• Excellent communication and interpersonal skills. 🗣️
• Strong organizational abilities and attention to detail. 👀
• The ability to work effectively as part of a team. 🫂

This is a fantastic opportunity to grow, learn, and be a vital part of our team! Apply now! 🎉

Key responsibilities

• Answer incoming telephone calls and emails from customers, engineers, and suppliers.
• Log service calls and maintenance requests accurately onto their systems.
• Liaise with engineers to coordinate call-outs, repairs and follow-ups.
• Update and maintain service records and job sheets.
• Assist with generating invoices and processing purchase orders.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))